Addmaster
Addmaster IJ6000
Business Inkjet
Business Inkjet 1000 Business Inkjet 1100 Business Inkjet 1100d Business Inkjet 1100dtn Business Inkjet 1200d Business Inkjet 1200dn
Business Inkjet 1200dtn Business Inkjet 1200dtwn Business Inkjet 2000c Business Inkjet 2000cn Business Inkjet 2000cse Business Inkjet 2000cxi
Business Inkjet 2200 Business Inkjet 2200se Business Inkjet 2200xi Business Inkjet 2230 Business Inkjet 2250 Business Inkjet 2250tn
Business Inkjet 2280 Business Inkjet 2280tn Business Inkjet 2300 Business Inkjet 2300dtn Business Inkjet 2300n Business Inkjet 2500c
Business Inkjet 2500cm Business Inkjet 2500cse Business Inkjet 2500cxi Business Inkjet 2600 Business Inkjet 2600dn Business Inkjet 2800
Business Inkjet 2800dt Business Inkjet 2800dtn Business Inkjet 3000 Business Inkjet 3000DTN Business Inkjet 3000N
Color Copier
Color Copier 110 Color Copier 120 Color Copier 140 Color Copier 145 Color Copier 150 Color Copier 155
Color Copier 160 Color Copier 170 Color Copier 180 Color Copier 190 Color Copier 210 Color Copier 210Lx
Color Copier 260 Color Copier 270 Color Copier 280 Color Copier 290
Color Inkjet CP
CP1160 CP1160tn CP1700 CP1700d CP1700ps
Color LaserJet
Color LaserJet 1500 Color LaserJet 1500L Color LaserJet 1500LXI Color LaserJet 1600 Color LaserJet 2500 Color LaserJet 2500L
Color LaserJet 2500n Color LaserJet 2500tn Color LaserJet 2550 Color LaserJet 2550L Color LaserJet 2550Ln Color LaserJet 2550N
Color LaserJet 2600n Color LaserJet 2605 Color LaserJet 2605dn Color LaserJet 2605dtn Color LaserJet 2820 Color LaserJet 2840
Color LaserJet 3000 Color LaserJet 3500 Color LaserJet 3500n Color LaserJet 3550 Color LaserJet 3550n Color LaserJet 3600
Color LaserJet 3600dn Color LaserJet 3600n Color LaserJet 3700 Color LaserJet 3700dn Color LaserJet 3700dtn Color LaserJet 3700n
Color LaserJet 3800 Color LaserJet 3800dn Color LaserJet 3800dtn Color LaserJet 3800n Color LaserJet 4500 Color LaserJet 4550
Color LaserJet 4600 Color LaserJet 4600dn Color LaserJet 4600dtn Color LaserJet 4600hdn Color LaserJet 4600n Color LaserJet 4650
Color LaserJet 4650dn Color LaserJet 4650dtn Color LaserJet 4650hdn Color LaserJet 4650n Color LaserJet 4700 series Color LaserJet 4700dn
Color LaserJet 4700dtn Color LaserJet 4700n Color LaserJet 4700ph+ Color LaserJet 4730mfp Color LaserJet 5500 Color LaserJet 5500dn
Color LaserJet 5500dtn Color LaserJet 5500hdn Color LaserJet 5500n Color LaserJet 5550 Color LaserJet 5550dn Color LaserJet 5550dtn
Color LaserJet 5550hdn Color LaserJet 5550n Color LaserJet 8500 Color LaserJet 8550 Color LaserJet 9500 Color LaserJet CM1015 MFP
Color LaserJet CM1017 MFP Color LaserJet CM1312 MFP Color LaserJet CM2320mfp Color LaserJet CM3530mfp Color LaserJet CM6030mfp Color LaserJet CM6040mfp
Color LaserJet CP1215 Color LaserJet CP1217 Color LaserJet CP1515n Color LaserJet CP1518ni Color LaserJet CP2025 Color LaserJet CP3505
Color LaserJet CP3505dn Color LaserJet CP3505n Color LaserJet CP3505x Color LaserJet CP3525 Color LaserJet CP4005 Color LaserJet CP4005dn
Color LaserJet CP4005n Color LaserJet CP6015 LaserJet 2830
DesignJet
DesignJet 1000series DesignJet 100plus DesignJet 100ps DesignJet 1050C DesignJet 1055CM DesignJet 10PS
DesignJet 110 DesignJet 110plus DesignJet 110plus nr DesignJet 120 DesignJet 120nr DesignJet 130
DesignJet 130gp DesignJet 130nr DesignJet 200 DesignJet 2000CP DesignJet 20PS DesignJet 220
DesignJet 2500c Pro DesignJet 2500CP DesignJet 250C DesignJet 2800CP DesignJet 30 DesignJet 3000CP
DesignJet 30n DesignJet 3500CP DesignJet 350C DesignJet 3800CP DesignJet 4000 DesignJet 4000ps
DesignJet 450C DesignJet 455CA DesignJet 488CA DesignJet 500 DesignJet 5000 DesignJet 500PS
DesignJet 50PS DesignJet 5500 DesignJet 5500 UV DesignJet 5500ps DesignJet 5500ps UV DesignJet 600
DesignJet 650C DesignJet 650C/PS DesignJet 70 DesignJet 700 DesignJet 750C DesignJet 750C PLUS
DesignJet 755 DesignJet 755CM DesignJet 800 DesignJet 800PS DesignJet 90 DesignJet 90gp
DesignJet 90r DesignJet Colorpro CAD DesignJet Colorpro GA DesignJet T1100 DesignJet T610 DesignJet Z2100
DesignJet Z3100 DesignJet Z3200 DesignJet Z3200ps DesignJet Z6100 DesignJet Z6100ps
Deskjet
Deskjet (1st Version) Deskjet 1000cse Deskjet 1000cxi Deskjet 1100 Deskjet 1100C Deskjet 1120C
Deskjet 1120cse Deskjet 1120cxi Deskjet 1200C Deskjet 1220c-ps Deskjet 1220cse Deskjet 1220cxi
Deskjet 1600 Deskjet 1600c Deskjet 1600cm Deskjet 1600cn Deskjet 300 Deskjet 310
Deskjet 320 Deskjet 330 Deskjet 3320 Deskjet 3322 Deskjet 340 Deskjet 340cbi
Deskjet 340cm Deskjet 340cv Deskjet 3420 Deskjet 3425 Deskjet 3450 Deskjet 350
Deskjet 350c Deskjet 350c-cbi Deskjet 3520 Deskjet 3520v Deskjet 3550 Deskjet 3620v
Deskjet 3650 Deskjet 3650v Deskjet 3651 Deskjet 3740 Deskjet 3740v Deskjet 3745
Deskjet 3745v Deskjet 3747 Deskjet 3820 Deskjet 3843 Deskjet 3845 Deskjet 3845xi
Deskjet 3847 Deskjet 3910 Deskjet 3915 Deskjet 3920 Deskjet 3930 Deskjet 3930v
Deskjet 3940 Deskjet 3940v Deskjet 400 Deskjet 400L Deskjet 420 Deskjet 420C
Deskjet 450 Deskjet 450cbi Deskjet 450ci Deskjet 450wbt Deskjet 460 Deskjet 460c
Deskjet 460cb Deskjet 460wbt Deskjet 460wf Deskjet 500 Deskjet 500C Deskjet 510
Deskjet 5150 Deskjet 5150w Deskjet 520 Deskjet 540 Deskjet 540C Deskjet 5420
Deskjet 5420v Deskjet 5440 Deskjet 5440v Deskjet 5440xi Deskjet 5442 Deskjet 5443
Deskjet 550 Deskjet 550C Deskjet 5550 Deskjet 560 Deskjet 560C Deskjet 5650
Deskjet 5650w Deskjet 5740 Deskjet 5740xi Deskjet 5743 Deskjet 5745 Deskjet 5748
Deskjet 5850 Deskjet 5850w Deskjet 5940 Deskjet 5940xi Deskjet 600 Deskjet 600C
Deskjet 610 Deskjet 610C Deskjet 610CL Deskjet 612 Deskjet 6122 Deskjet 6127
Deskjet 612C Deskjet 630 Deskjet 630C Deskjet 632 Deskjet 632C Deskjet 640
Deskjet 640C Deskjet 642 Deskjet 642C Deskjet 648 Deskjet 648C Deskjet 6520
Deskjet 6520xi Deskjet 6540 Deskjet 6540dt Deskjet 6540xi Deskjet 656 Deskjet 656C
Deskjet 656CVR Deskjet 660 Deskjet 660C Deskjet 660Cse Deskjet 6620 Deskjet 6620xi
Deskjet 670 Deskjet 670C Deskjet 670TV Deskjet 672 Deskjet 672C Deskjet 680
Deskjet 680C Deskjet 682 Deskjet 682C Deskjet 6830 Deskjet 6830v Deskjet 6840
Deskjet 6840dt Deskjet 6840xi Deskjet 690 Deskjet 690C Deskjet 692 Deskjet 692C
Deskjet 693 Deskjet 693C Deskjet 694 Deskjet 6940 Deskjet 6940dt Deskjet 694C
Deskjet 695 Deskjet 695C Deskjet 697 Deskjet 697C Deskjet 6980 Deskjet 6980dt
DeskJet 6988 Deskjet 6988dt Deskjet 710 Deskjet 710C Deskjet 712 Deskjet 712C
Deskjet 720 Deskjet 720C Deskjet 722 Deskjet 722C Deskjet 782 Deskjet 782C
Deskjet 810 Deskjet 810C Deskjet 812 Deskjet 812C Deskjet 815 Deskjet 815C
Deskjet 820 Deskjet 820C Deskjet 820Cse Deskjet 820Cxi Deskjet 825 Deskjet 825C
Deskjet 825Cvr Deskjet 830 Deskjet 830C Deskjet 832 Deskjet 832C Deskjet 840
Deskjet 840C Deskjet 841 Deskjet 841C Deskjet 842C Deskjet 843 Deskjet 843C
Deskjet 845 Deskjet 845C Deskjet 845Cvr Deskjet 850 Deskjet 850C Deskjet 855
Deskjet 855C Deskjet 855Cse Deskjet 855Cxi Deskjet 870 Deskjet 870C Deskjet 870Cse
Deskjet 870Cxi Deskjet 880C Deskjet 882C Deskjet 890 Deskjet 890C Deskjet 890Cse
Deskjet 890cxi Deskjet 895 Deskjet 895cse Deskjet 895Cxi Deskjet 920 Deskjet 920C
Deskjet 920Cvr Deskjet 930 Deskjet 9300 Deskjet 930C Deskjet 932 Deskjet 932C
Deskjet 935 Deskjet 935C Deskjet 940 Deskjet 940C Deskjet 940Cvr Deskjet 950
Deskjet 950C Deskjet 952 Deskjet 952C Deskjet 960 Deskjet 960C Deskjet 960Cse
Deskjet 960Cxi Deskjet 9650 Deskjet 9670 Deskjet 9680 Deskjet 970 Deskjet 970C
Deskjet 970Cse Deskjet 970Cxi Deskjet 9800 Deskjet 9800d Deskjet 990C Deskjet 990cm
Deskjet 990Cse Deskjet 990cxi Deskjet 995 Deskjet 995C Deskjet 995ck Deskjet D1320
Deskjet D1330 Deskjet D1341 Deskjet D1360 Deskjet D1420 Deskjet D1430 Deskjet D1445
Deskjet D1455 DeskJet D1560 Deskjet D2320 Deskjet D2330 Deskjet D2345 Deskjet D2360
Deskjet D2430 Deskjet D2445 Deskjet D2460 Deskjet D2500 Deskjet D2530 Deskjet D2545
Deskjet D2560 Deskjet D2563 Deskjet D2566 Deskjet D2568 Deskjet D2660 Deskjet D4145
Deskjet D4155 Deskjet D4160 Deskjet D4163 Deskjet D4260 Deskjet D4263 Deskjet D4268
Deskjet D4280 Deskjet D4360 Deskjet D4363 Deskjet D4368 Deskjet F2110 Deskjet F2120
Deskjet F2128 Deskjet F2140 Deskjet F2180 Deskjet F2187 Deskjet F2188 Deskjet F2210
DeskJet F2240 Deskjet F300 Deskjet F310 Deskjet F325 Deskjet F335 Deskjet F340
Deskjet F350 Deskjet F370 Deskjet F380 Deskjet F385 Deskjet F390 Deskjet F4100
Deskjet F4135 Deskjet F4140 Deskjet F4150 Deskjet F4172 Deskjet F4180 Deskjet F4185
Deskjet F4200 Deskjet F4210 Deskjet F4213 Deskjet F4230 Deskjet F4235 Deskjet F4240
Deskjet F4250 Deskjet F4272 Deskjet F4273 Deskjet F4274 Deskjet F4275 Deskjet F4280
Deskjet F4283 Deskjet F4288 Deskjet F4292 Deskjet F4293 Deskjet F4440 Deskjet F4480
Deskjet Plus
DeskWriter
DeskWriter (1st Version) DeskWriter 310 DeskWriter 320 DeskWriter 510 DeskWriter 520 DeskWriter 520C
DeskWriter 540 DeskWriter 540C DeskWriter 550 DeskWriter 550C DeskWriter 560 DeskWriter 560C
DeskWriter 600 DeskWriter 600C DeskWriter 660 DeskWriter 660C DeskWriter 672 DeskWriter 672C
DeskWriter 680 DeskWriter 680C DeskWriter 682 DeskWriter 682C DeskWriter 693 DeskWriter 693C
DeskWriter 694 DeskWriter 694C DeskWriter c DeskWriter C510 DeskWriter C520 DeskWriter C540
DeskWriter C550 DeskWriter C550C DeskWriter C560 DeskWriter C560C
Digital Copier
Digital Copier 310 Digital Copier 610
FAX
FAX 1010 FAX 1010xi FAX 1020 FAX 1020xi FAX 1040 FAX 1040xi
FAX 1050 FAX 1220 FAX 1220xi FAX 1230 FAX 1230xi FAX 1240
FAX 1250 FAX 200 FAX 300 FAX 310 FAX 3180 FAX 640
FAX 700 FAX 750 FAX 900 FAX 910 FAX 920 FAX 950
LaserJet
LaserJet 1000 LaserJet 1010 LaserJet 1012 LaserJet 1018 LaserJet 1020 LaserJet 1022
LaserJet 1022n LaserJet 1022nw LaserJet 1100 LaserJet 1100a LaserJet 1100ase LaserJet 1100axi
LaserJet 1100se LaserJet 1100xi LaserJet 1150 LaserJet 1160 LaserJet 1160Le LaserJet 1200
LaserJet 1200n LaserJet 1200se LaserJet 1220 LaserJet 1220se LaserJet 12A LaserJet 1300
LaserJet 1300n LaserJet 1300xi LaserJet 1320 LaserJet 1320n LaserJet 1320nw LaserJet 1320t
LaserJet 1320tn LaserJet 2100 LaserJet 2100m LaserJet 2100se LaserJet 2100tn LaserJet 2100xi
LaserJet 2200 LaserJet 2200d LaserJet 2200dn LaserJet 2200dse LaserJet 2200dt LaserJet 2200dtn
LaserJet 2300 LaserJet 2300d LaserJet 2300dn LaserJet 2300dtn LaserJet 2300L LaserJet 2300n
LaserJet 2420 LaserJet 2420d LaserJet 2420dn LaserJet 2430 LaserJet 2430dtn LaserJet 2430n
LaserJet 2430tn LaserJet 3015 LaserJet 3020 LaserJet 3030 LaserJet 3050 LaserJet 3052
LaserJet 3055 LaserJet 3100 LaserJet 3100se LaserJet 3100xi LaserJet 3150 LaserJet 3150se
LaserJet 3150xi LaserJet 3200 LaserJet 3200m LaserJet 3200se LaserJet 3300 LaserJet 3310
LaserJet 3310mfp LaserJet 3320 LaserJet 3320mfp LaserJet 3320n LaserJet 3320nmfp LaserJet 3330
LaserJet 3330mfp LaserJet 3380 LaserJet 3390 LaserJet 3392 LaserJet 4 LaserJet 4 Plus
LaserJet 4000 LaserJet 4000n LaserJet 4000se LaserJet 4000t LaserJet 4000tn LaserJet 4050
LaserJet 4050 usb-mac LaserJet 4050n LaserJet 4050se LaserJet 4050t LaserJet 4050tn LaserJet 4100
LaserJet 4100dtn LaserJet 4100mfp LaserJet 4100mfp LaserJet 4100n LaserJet 4100tn LaserJet 4101mfp
LaserJet 4200 LaserJet 4200dtn LaserJet 4200dtns LaserJet 4200dtnsl LaserJet 4200n LaserJet 4200tn
LaserJet 4240 LaserJet 4250 LaserJet 4250dtn LaserJet 4250dtnsl LaserJet 4250n LaserJet 4250tn
LaserJet 4300 LaserJet 4300dtn LaserJet 4300dtns LaserJet 4300dtnsl LaserJet 4300n LaserJet 4300tn
LaserJet 4345mfp LaserJet 4350 LaserJet 4350dtn LaserJet 4350dtnsl LaserJet 4350n LaserJet 4350tn
LaserJet 4L LaserJet 4m LaserJet 4m Plus LaserJet 4mL LaserJet 4mp LaserJet 4mv
LaserJet 4p LaserJet 4v LaserJet 5 LaserJet 5000 LaserJet 5000dn LaserJet 5000gn
LaserJet 5000n LaserJet 5100 LaserJet 5100dtn LaserJet 5100tn LaserJet 5200 LaserJet 5200dtn
LaserJet 5200tn LaserJet 5L LaserJet 5L xtra LaserJet 5L-FS LaserJet 5m LaserJet 5mp
LaserJet 5n LaserJet 5p LaserJet 5se LaserJet 5si LaserJet 5si mopier LaserJet 5si mx
LaserJet 5si nx LaserJet 6L LaserJet 6Lse LaserJet 6Lxi LaserJet 6mp LaserJet 6p
LaserJet 6p se LaserJet 6Pxi LaserJet 8000 LaserJet 8000dn LaserJet 8000mfp LaserJet 8000n
LaserJet 8100 LaserJet 8100dn LaserJet 8100mfp LaserJet 8100n LaserJet 8150 LaserJet 8150dn
LaserJet 8150hn LaserJet 8150mfp LaserJet 8150n LaserJet 9000 LaserJet 9040 LaserJet 9050
LaserJet II LaserJet IId LaserJet III LaserJet IIId LaserJet IIIp LaserJet IIp
LaserJet IIp Plus LaserJet M1319F MFP LaserJet M1522N LaserJet M1522n MFP LaserJet M1522NF LaserJet M1522nf MFP
LaserJet M2727-MFP LaserJet M3027 MFP LaserJet M3027x MFP LaserJet M3035 MFP LaserJet M3035xs MFP LaserJet M4345mfp
LaserJet M5025mfp LaserJet M5035mfp LaserJet M9040mfp LaserJet M9050mfp LaserJet P1005 LaserJet P1006
LaserJet P1505 LaserJet P1505n LaserJet P2015 LaserJet P2015d LaserJet P2015dn LaserJet P2015x
LaserJet P2035 LaserJet P2035n LaserJet P2055 LaserJet P2055dn LaserJet P3005 LaserJet P3005d
LaserJet P3005dn LaserJet P3005n LaserJet P3005x LaserJet P4010 LaserJet P4014 LaserJet P4014dn
LaserJet P4014n LaserJet P4015 LaserJet P4015dn LaserJet P4015n LaserJet P4015tn LaserJet P4015x
LaserJet P4515 LaserJet P4515n LaserJet P4515tn LaserJet P4515x
OfficeJet
OfficeJet 1170 OfficeJet 1170C OfficeJet 145 OfficeJet 300 OfficeJet 330 OfficeJet 350
OfficeJet 4110 OfficeJet 4110v OfficeJet 4110xi OfficeJet 4215 OfficeJet 4215v OfficeJet 4215xi
OfficeJet 4315 OfficeJet 4315v OfficeJet 4315xi OfficeJet 500 OfficeJet 5110 OfficeJet 5110A2l
OfficeJet 5110v OfficeJet 5110xi OfficeJet 520 OfficeJet 5505 OfficeJet 5510 OfficeJet 5510v
OfficeJet 5510xi OfficeJet 5600 OfficeJet 5605 OfficeJet 5610 OfficeJet 5610v OfficeJet 5610xi
OfficeJet 570 OfficeJet 580 OfficeJet 590 OfficeJet 600 OfficeJet 610 OfficeJet 6110
OfficeJet 6110xi OfficeJet 6200 OfficeJet 6210 OfficeJet 6210v OfficeJet 6210xi OfficeJet 630
Officejet 6300 OfficeJet 6310 OfficeJet 6310v OfficeJet 6310xi Officejet 6313 OfficeJet 6315
OfficeJet 6318 OfficeJet 635 OfficeJet 6500 OfficeJet 700 OfficeJet 710 OfficeJet 7110
OfficeJet 7110A2L OfficeJet 7110xi OfficeJet 7130 OfficeJet 7130xi OfficeJet 7140 OfficeJet 7140xi
OfficeJet 720 OfficeJet 7210 OfficeJet 7210v OfficeJet 7210xi OfficeJet 7310 OfficeJet 7310xi
OfficeJet 7410 OfficeJet 7410xi OfficeJet 9110 OfficeJet 9120 OfficeJet 9130 OfficeJet All-in-One (1st version)
OfficeJet D125 OfficeJet D125xi OfficeJet D135 OfficeJet D135xi OfficeJet D145 OfficeJet D155
OfficeJet D155xi OfficeJet G55 OfficeJet G55xi OfficeJet G85 OfficeJet G85xi OfficeJet G95
Officejet H470 Officejet H470b Officejet H470wbt Officejet H470wf OfficeJet J3640 OfficeJet J3650
OfficeJet J3680 OfficeJet J4500 OfficeJet J4540 OfficeJet J4550 OfficeJet J4580 OfficeJet J4600
OfficeJet J4650 OfficeJet J4680 OfficeJet J5730 OfficeJet J5740 OfficeJet J5750 OfficeJet J5780
OfficeJet J5785 OfficeJet J5788 OfficeJet J6410 OfficeJet J6413 OfficeJet J6415 Officejet J6450
Officejet J6480 OfficeJet K60 OfficeJet K60xi OfficeJet K80 OfficeJet K80xi OfficeJet Lx
OfficeJet R40 OfficeJet R60 OfficeJet R80 OfficeJet T45 OfficeJet T45xi OfficeJet T46
OfficeJet T65 OfficeJet T65xi OfficeJet V40 OfficeJet V40xi
OfficeJet Pro
OfficeJet Pro 1150 OfficeJet Pro 1150C OfficeJet Pro 1150Cse OfficeJet Pro 1150Cxi OfficeJet Pro 1170 OfficeJet Pro 1170C
OfficeJet Pro 1170Cse OfficeJet Pro 1170Cxi OfficeJet Pro 1175 OfficeJet Pro 1175C OfficeJet Pro 1175Cse OfficeJet Pro 1175Cxi
OfficeJet Pro 8000 OfficeJet Pro 8500 OfficeJet Pro K5400 OfficeJet Pro K5400dn OfficeJet Pro K5400dtn OfficeJet Pro K5400tn
OfficeJet Pro K550 OfficeJet Pro K550dtn Officejet Pro K550dtwn OfficeJet Pro K850 OfficeJet Pro K850dn OfficeJet Pro K8600
OfficeJet Pro K8600dn Officejet Pro L7480 OfficeJet Pro L7500 OfficeJet Pro L7550 OfficeJet Pro L7555 Officejet Pro L7555
OfficeJet Pro L7580 OfficeJet Pro L7590 OfficeJet Pro L7650 OfficeJet Pro L7680 OfficeJet Pro L7681 OfficeJet Pro L7750
OfficeJet Pro L7780
PhotoSmart
PhotoSmart 100 PhotoSmart 1000 PhotoSmart 1100 PhotoSmart 1100xi PhotoSmart 1115 PhotoSmart 1115cvr
PhotoSmart 1215 PhotoSmart 1215vm PhotoSmart 1218 PhotoSmart 1218xi PhotoSmart 130 PhotoSmart 1315
PhotoSmart 1315vm PhotoSmart 145 PhotoSmart 145v PhotoSmart 145xi PhotoSmart 230 PhotoSmart 230v
PhotoSmart 230xi PhotoSmart 245 PhotoSmart 245v PhotoSmart 245xi PhotoSmart 2570 PhotoSmart 2575
PhotoSmart 2575v PhotoSmart 2575xi PhotoSmart 2605 PhotoSmart 2608 PhotoSmart 2610 PhotoSmart 2610v
PhotoSmart 2610xi PhotoSmart 2613 PhotoSmart 2710 PhotoSmart 2710xi PhotoSmart 3110 PhotoSmart 3170
PhotoSmart 3173 PhotoSmart 3210 PhotoSmart 3210v PhotoSmart 3210xi PhotoSmart 325 PhotoSmart 325v
PhotoSmart 325xi PhotoSmart 3310 PhotoSmart 3310xi PhotoSmart 335 PhotoSmart 335v PhotoSmart 335xi
PhotoSmart 375 PhotoSmart 375B PhotoSmart 375v PhotoSmart 385 PhotoSmart 385v PhotoSmart 385xi
PhotoSmart 420 PhotoSmart 422 PhotoSmart 425 PhotoSmart 425v PhotoSmart 428 PhotoSmart 428xi
PhotoSmart 475 PhotoSmart 475v PhotoSmart 475xi PhotoSmart 7150 PhotoSmart 7260 PhotoSmart 7260v
PhotoSmart 7260w PhotoSmart 7350 PhotoSmart 7450 PhotoSmart 7450v PhotoSmart 7450xi PhotoSmart 7550
PhotoSmart 7660 PhotoSmart 7660v PhotoSmart 7660w PhotoSmart 7755 PhotoSmart 7760 PhotoSmart 7760v
PhotoSmart 7760w PhotoSmart 7850 PhotoSmart 7960 PhotoSmart 7960w PhotoSmart 8050 PhotoSmart 8150
PhotoSmart 8150v PhotoSmart 8150xi PhotoSmart 8250 PhotoSmart 8450 PhotoSmart 8450xi PhotoSmart 8750
PhotoSmart 8750gp PhotoSmart 8750xi PhotoSmart 8753 PhotoSmart 8758 PhotoSmart A310 PhotoSmart A314
PhotoSmart A316 PhotoSmart A320 Photosmart A430 PhotoSmart A432 PhotoSmart A433 PhotoSmart A434
PhotoSmart A436 PhotoSmart A440 PhotoSmart A441 PhotoSmart A442 PhotoSmart A444 PhotoSmart A445
PhotoSmart A446 Photosmart A450 Photosmart A510 PhotoSmart A512 PhotoSmart A516 PhotoSmart A520
PhotoSmart A522 PhotoSmart A524 PhotoSmart A526 PhotoSmart A536 PhotoSmart A610 PhotoSmart A616
PhotoSmart A617 PhotoSmart A620 PhotoSmart A622 PhotoSmart A626 PhotoSmart A627 PhotoSmart A636
Photosmart A710 PhotoSmart A712 PhotoSmart A716 PhotoSmart A717 PhotoSmart A826 PhotoSmart A828
PhotoSmart B8350 PhotoSmart B8550 PhotoSmart B8553 Photosmart B9180 PhotoSmart C3100 PhotoSmart C3125
PhotoSmart C3135 PhotoSmart C3140 PhotoSmart C3150 PhotoSmart C3175 PhotoSmart C3180 PhotoSmart C3183
PhotoSmart C3188 PhotoSmart C3190 PhotoSmart C3193 PhotoSmart C3194 PhotoSmart C4100 PhotoSmart C4110
PhotoSmart C4140 PhotoSmart C4150 PhotoSmart C4180 PhotoSmart C4183 PhotoSmart C4188 PhotoSmart C4200
PhotoSmart C4210 PhotoSmart C4225 PhotoSmart C4235 PhotoSmart C4240 PhotoSmart C4250 PhotoSmart C4270
PhotoSmart C4272 PhotoSmart C4273 PhotoSmart C4275 PhotoSmart C4280 PhotoSmart C4283 PhotoSmart C4285
PhotoSmart C4288 PhotoSmart C4293 PhotoSmart C4294 PhotoSmart C4380 PhotoSmart C4385 PhotoSmart C4400
Photosmart C4435 PhotoSmart C4440 PhotoSmart C4450 PhotoSmart C4472 PhotoSmart C4473 PhotoSmart C4480
PhotoSmart C4483 PhotoSmart C4485 PhotoSmart C4500 PhotoSmart C4580 PhotoSmart C4599 PhotoSmart C4640
PhotoSmart C4650 PhotoSmart C4680 PhotoSmart C5060 PhotoSmart C5065 PhotoSmart C5069 PhotoSmart C5100
PhotoSmart C5140 PhotoSmart C5145 PhotoSmart C5150 PhotoSmart C5155 PhotoSmart C5160 PhotoSmart C5175
PhotoSmart C5180 PhotoSmart C5183 PhotoSmart C5188 PhotoSmart C5190 PhotoSmart C5225 PhotoSmart C5240
PhotoSmart C5250 PhotoSmart C5280 PhotoSmart C5550 PhotoSmart C5580 PhotoSmart C6100 PhotoSmart C6150
PhotoSmart C6175 PhotoSmart C6180 PhotoSmart C6183 PhotoSmart C6188 PhotoSmart C6240 PhotoSmart C6250
PhotoSmart C6280 PhotoSmart C6300 PhotoSmart C6340 PhotoSmart C6350 PhotoSmart C6380 PhotoSmart C6383
PhotoSmart C7180 PhotoSmart C7200 PhotoSmart C7250 PhotoSmart C7275 PhotoSmart C7280 PhotoSmart C7283
PhotoSmart C7288 PhotoSmart C8100 PhotoSmart C8180 PhotoSmart D5060 PhotoSmart D5065 PhotoSmart D5069
PhotoSmart D5145 PhotoSmart D5155 PhotoSmart D5160 PhotoSmart D5345 PhotoSmart D5360 PhotoSmart D5363
PhotoSmart D5368 PhotoSmart D5460 PhotoSmart D5463 PhotoSmart D6160 PhotoSmart D7100 PhotoSmart D7145
PhotoSmart D7155 PhotoSmart D7160 PhotoSmart D7245 PhotoSmart D7255 PhotoSmart D7260 PhotoSmart D7263
PhotoSmart D7268 PhotoSmart D7300 PhotoSmart D7345 PhotoSmart D7355 PhotoSmart D7360 PhotoSmart D7368
PhotoSmart D7460 PhotoSmart D7560 PhotoSmart P1000 PhotoSmart P1000xi PhotoSmart P1100 PhotoSmart P1100xi
PhotoSmart Pro B8850
PSC
PSC 1110 PSC 1209 PSC 1210 PSC 1210L PSC 1210v PSC 1210xi
PSC 1310 PSC 1311 PSC 1315 PSC 1315v PSC 1315xi PSC 1350
PSC 1350v PSC 1350xi PSC 1401 PSC 1402 PSC 1403 PSC 1406
PSC 1408 PSC 1410 PSC 1410v PSC 1410xi PSC 1417 PSC 1507
PSC 1510 PSC 1510v PSC 1510xi PSC 1600 PSC 1610 PSC 1610v
PSC 1610xi PSC 2110 PSC 2110v PSC 2110xi PSC 2175 PSC 2175v
PSC 2175xi PSC 2179 PSC 2210 PSC 2210v PSC 2210xi PSC 2350
PSC 2355 PSC 2355v PSC 2355xi PSC 2410 PSC 2410v PSC 2410xi
PSC 2510 PSC 2510xi PSC 370 PSC 380 PSC 500 PSC 500xi
PSC 750 PSC 750xi PSC 950 PSC 950vr PSC 950xi
Monday, June 29, 2009
Wednesday, June 24, 2009
Saturday, June 20, 2009
Thursday, April 23, 2009
Many people are looking for an income opportunity.
It’s a New Deal Ink and Toner Company Career Opportunity
Distribution Supervisor
Distribution Manager
Fulfillment Supervisor
Fulfillment Manager
Catalog Supervisor
Catalog Manager
Do you like people?
Many people are looking for some way to earn more income for their family.
Do you like taking walks in the sunshine?
My company needs good people to distribute 160,000 catalogs.
We’re hiring people right now and we’re hiring people all over the country. Our company is expanding and earning a profit. Our people are earning money, getting paid each week.
Are you interested in getting paid for what you love to do? You’ve found the right opportunity to earn a better living and enjoy life, more than you could ever know.
Many people, maybe just like you, are living in a neighborhood full of people you know, some you just wave at, that can make you richer.
Never forget, your neighbors are consumers just like you are. People earn money so they can spend money. Beyond food, clothing and shelter what do you spend your money on? Do you have a computer? Do you have a computer printer?
If you have a printer, you buy inkjet cartridges. If you have a printer, you’re my customer just like your neighbors, the ones you simply wave at in the morning.
New Deal Ink and Toner Company is Mechanicsburg Pa 17055 needs good quality people to simply hand out our new inkjet laser toner catalogs within your neighborhood. You see, every other house in your neighborhood has an inkjet printer and they’re spending a lot of money on ink for their printers.
Hello, my name is Gregory Bodenhamer and I’m looking for a certain amount of people with that certain kind of attitude. Do you enjoy people and wave at them driving down the road? Would you help someone carry some heavy box into their garage? Would you run down the street and capture that loose trash can lid for your neighbor, blowing in the wind? That kind of person!
I’m the founder of a company, a really different kind of company, maybe a new type of company that you could be a success. Success, even yours, is about helping other people. Success is not about you, it’s about you and others.
You have to help people get what they want so you can become a success. We help people buy their inkjet cartridges through people just like you.
I’ve attached a list of cities, towns and villages that my company is expanding within to reach more and more of our customers.
Every other home in your neighborhood buys my products.
Every business, big or small, buys a lot of my products.
My profession is to help people, work, earn better incomes, save money on what they purchase and make them happy again. It’s a responsibility of our company. We’re a people company.
New Deal Ink and Toner Company is a leading edge idea. Our customers become our dealers and our dealers find more and more customers who in turn become our dealers. We’re really a new deal within the inkjet and laser toner cartridge business. We authorize factories in the United States, more of our friends and neighbors to remanufacturer inkjet cartridges. You’ve heard the name Hewlett Packard, Epson, Canon, Kodak, Brother, Lexmark and there’s a lot more. These big companies make inkjet printers and their inkjet cartridges and laser toner cartridges.
Other big companies, national retailers like Wal-mart, Target, Office Max, Office Depot, Staples, Bj’s and many others sell brand new inkjet and toner cartridges to printer customers, just like your neighbors and they’re very, very expensive.
New Deal Ink and Toner Company Mechanicsburg Pa rebuilds or remanufacturers used or recycles cartridges and makes them brand new again. We authorize factories in American, Canada and China to rebuild our cartridges. An inkjet cartridge that sells for $25.00 at Wal-mart we can sell for $5.99 all day long, even in your neighborhood.
Dealers Wanted
Distribution Supervisors and Managers Wanted
NewDealInk@Live.com
You can simply hand out our inkjet cartridge wholesale catalog to your friends and family or maybe take a walk down your neighborhood and hand out a bunch of our catalogs, it’s your choice.
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17008 Bowmansdale Pa 17011 Shiremanstown Pa 17027 Grantham Pa 17055 Mechanicsburg Pa 17050 Mechanicsburg Pa 17072 New Kingstown Pa 17007 Boiling Springs Pa 17013 Carlisle Pa 17015 Carlisle 17065 Mt Holly Sprints Pa 17081 Plainfield Pa 17266 Walnut Bottom Pa
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New Deal Ink and Toner Company
275 Cumberland Parkway, # 157
Mechanicsburg, Pa 17055
NewDealInk@Live.com
It’s a New Deal Ink and Toner Company Career Opportunity
Distribution Supervisor
Distribution Manager
Fulfillment Supervisor
Fulfillment Manager
Catalog Supervisor
Catalog Manager
Do you like people?
Many people are looking for some way to earn more income for their family.
Do you like taking walks in the sunshine?
My company needs good people to distribute 160,000 catalogs.
We’re hiring people right now and we’re hiring people all over the country. Our company is expanding and earning a profit. Our people are earning money, getting paid each week.
Are you interested in getting paid for what you love to do? You’ve found the right opportunity to earn a better living and enjoy life, more than you could ever know.
Many people, maybe just like you, are living in a neighborhood full of people you know, some you just wave at, that can make you richer.
Never forget, your neighbors are consumers just like you are. People earn money so they can spend money. Beyond food, clothing and shelter what do you spend your money on? Do you have a computer? Do you have a computer printer?
If you have a printer, you buy inkjet cartridges. If you have a printer, you’re my customer just like your neighbors, the ones you simply wave at in the morning.
New Deal Ink and Toner Company is Mechanicsburg Pa 17055 needs good quality people to simply hand out our new inkjet laser toner catalogs within your neighborhood. You see, every other house in your neighborhood has an inkjet printer and they’re spending a lot of money on ink for their printers.
Hello, my name is Gregory Bodenhamer and I’m looking for a certain amount of people with that certain kind of attitude. Do you enjoy people and wave at them driving down the road? Would you help someone carry some heavy box into their garage? Would you run down the street and capture that loose trash can lid for your neighbor, blowing in the wind? That kind of person!
I’m the founder of a company, a really different kind of company, maybe a new type of company that you could be a success. Success, even yours, is about helping other people. Success is not about you, it’s about you and others.
You have to help people get what they want so you can become a success. We help people buy their inkjet cartridges through people just like you.
I’ve attached a list of cities, towns and villages that my company is expanding within to reach more and more of our customers.
Every other home in your neighborhood buys my products.
Every business, big or small, buys a lot of my products.
My profession is to help people, work, earn better incomes, save money on what they purchase and make them happy again. It’s a responsibility of our company. We’re a people company.
New Deal Ink and Toner Company is a leading edge idea. Our customers become our dealers and our dealers find more and more customers who in turn become our dealers. We’re really a new deal within the inkjet and laser toner cartridge business. We authorize factories in the United States, more of our friends and neighbors to remanufacturer inkjet cartridges. You’ve heard the name Hewlett Packard, Epson, Canon, Kodak, Brother, Lexmark and there’s a lot more. These big companies make inkjet printers and their inkjet cartridges and laser toner cartridges.
Other big companies, national retailers like Wal-mart, Target, Office Max, Office Depot, Staples, Bj’s and many others sell brand new inkjet and toner cartridges to printer customers, just like your neighbors and they’re very, very expensive.
New Deal Ink and Toner Company Mechanicsburg Pa rebuilds or remanufacturers used or recycles cartridges and makes them brand new again. We authorize factories in American, Canada and China to rebuild our cartridges. An inkjet cartridge that sells for $25.00 at Wal-mart we can sell for $5.99 all day long, even in your neighborhood.
Dealers Wanted
Distribution Supervisors and Managers Wanted
NewDealInk@Live.com
You can simply hand out our inkjet cartridge wholesale catalog to your friends and family or maybe take a walk down your neighborhood and hand out a bunch of our catalogs, it’s your choice.
17011 Camp Hill Pa 17025 Enola Pa 17043 Lemoyne Pa 17070 New Cumberland Pa 17093 Summerdale Pa 17319 Etters Pa 17339 Lewisberry Pa 17370 York Haven Pa
17008 Bowmansdale Pa 17011 Shiremanstown Pa 17027 Grantham Pa 17055 Mechanicsburg Pa 17050 Mechanicsburg Pa 17072 New Kingstown Pa 17007 Boiling Springs Pa 17013 Carlisle Pa 17015 Carlisle 17065 Mt Holly Sprints Pa 17081 Plainfield Pa 17266 Walnut Bottom Pa
17324 Gardners Pa 17337 Idaville Pa 17241 Newville Pa 17006 Blain Pa 17018 Dauphin Pa 17020 Duncannon Pa 17024 Elliotsburg Pa 17032 Halifax Pa 17037 Ickesburg Pa 17040 Landisburg Pa 17045 Liverpool Pa 17047 Loysville Pa 17053 Marysville Pa 17062 Millerstown Pa 17068 New Bloomfield Pa 17069 New Buffalo Pa 17074 Newport Pa 17090 Shermansdale Pa 17028 Grantville Pa 17033 Hershey Pa 17109 Progress Pa 17111 Swatara Pa 17112 Linglestown Pa 17019 Dillsburg Pa 17323 Franklintown Pa
New Deal Ink and Toner Company
275 Cumberland Parkway, # 157
Mechanicsburg, Pa 17055
NewDealInk@Live.com
Friday, March 06, 2009
Friday, February 27, 2009

New Deal Ink & Toner Company
the opinion
Inkjet and LaserJet printers, consumables and related products
HP earned $1.85 billion, or 75 cents a share, in the three months that ended Jan. 31.
Mechanicsburg Pa 17055 NewWay@Live.com
Gregory Bodenhamer President – Chief Operating Officer
We’re going to change the ink world, and lower the price you pay.
Gregory Bodenhamer, New Deal Ink & Toner Company, Hewlett Packard, Epson, Canon, Lexmark, Dell, Panasonic, Samsung, Brother ,Wal-Mart, Office Depot, Staples, Office Max, Best Buy, Target, Mechanicsburg, Pa, 17055, Press release, Research, News,
It immediately became obvious and understandable that major inkjet printer manufactures had advertising, promotion and selling proposition designed to pocket the consumer’s money and take every penny. There advantage was to never reward the actual customer of their printers and inkjet ink cartridges or toner cartridges. Seems a little out of the ordinary not to reward your customers but it seems that every printer – copier manufacturer has comparable and parallel plans.
The Disgrace, Shame, Dishonor and the way of ensuring that you, the customer, will only be able to use specific products as set forth by select manufacturers at some outrageous price.
The New Deal Ink & Toner Company Research & Development Research Project 091856A Mechanicsburg Pa 17055 Gregory Bodenhamer - White Paper NewWay@Live.com is a sponsored project by PeopleNology Nollijy Franklin University Research Institute.
It’s an uncomplicated plan to devise and design, model and fabricate inkjet printers and copiers while at the exact same time concoct a unique creation called an inkjet ink cartridge that is fabricated to protect the manufacturer and damage their customers.
It’s the indignant plan of greed. Your inkjet ink cartridge is designed to cost you, the consumer, a great deal of your money, month after month, year after year. The New Deal Ink & Toner Company Research & Development Research Project 091856A Mechanicsburg Pa Gregory Bodenhamer White Paper looks deep into these unhappy customers, offending manufacturers like Hewlett Packard, Epson, Canon, Lexmark, Dell, Panasonic, Samsung, Brother and more.
The producer or maker companies like Hewlett Packard, Epson, Canon, Lexmark, Dell, Panasonic, Samsung, Brother and more purposely design, plan and aim to model a printer of their making to only take their specific inkjet ink cartridges, that only they can produce, giving them the ability to charge any rate-price for their product, wholesale and retail. What troubles us is that they take advantage of their customers by design. In fact, our researched opinion is that companies like Hewlett Packard are really not in the printer business they are in the printer inkjet ink business.
The New Deal Ink & Toner Company Research & Development Research Project 091856A Mechanicsburg Pa Gregory Bodenhamer White Paper understands life-size business and full-size opportunities and these manufacturers like Hewlett Packard, Epson, Canon, Lexmark, Dell, Panasonic, Samsung, Brother and more are more or less, practically- very nearly giving consumers their printers – copiers at or below cost and at times almost free.
Millions and millions of inkjet ink cartridges and toners are sold month after month by these same companies Hewlett Packard, Epson, Canon, Lexmark, Dell, Panasonic, Samsung, Brother and more that persecute their customers for being customers. Most American printer owners truly understand the agony of going to Wal-Mart, Office Depot, Staples, Office Max, Best Buy, Target to purchase their name branded Hewlett Packard, Epson, Canon, Lexmark, Dell, Panasonic, Samsung, Brother inkjet ink cartridges and toner cartridges.
The customers, the people that buy printers and ink cartridges are very tired of suffering by the hands of Hewlett Packard, Epson, Canon, Lexmark, Dell, Panasonic, Samsung, Brother and their wholesale and retail channels Wal-Mart, Office Depot, Staples, Office Max, Best Buy, Target etc. and being tormented by cheap printers and very expensive ink cartridges. Paying too much causes pain, distress and is a cruelty designed into the supply chain, marketing chain and retailing chain all across the American and global economy.
The manufacturing companies have many reasons to torment their customers but the primary ones are profit and market share. The more inexpensive printers you buy cheap the more exclusive inkjet ink cartridges and toners, high-priced brand names that you must purchase. You can have a cup of coffee for $0.10 cents but the cream is twenty dollars. These marketing techniques are not dishonest by law but they are deceitful, unfair, and insincere and some may determine corrupt.
The New Deal Ink & Toner Company Research & Development Research Project 091856A Mechanicsburg Pa Gregory Bodenhamer - White Paper NewWay@Live.com went further than the surface information and made some remarkable discoveries. These manufacturing companies Hewlett Packard, Epson, Canon, Lexmark, Dell, Panasonic, Samsung, Brother and many others do not, within reason, produce anything within the United States of America and does not manufacturer these products within the United States of America and within reason does not use workers within the United States of America.
The overseas or foreign worker is really so unfamiliar to the typical American worker and the typical American consumer of inkjet ink cartridges and toners the entire process of cheap foreign labor to produce cheap foreign products seems irrelevant at times. You can travel overseas and become familiar with this strange and unfamiliar external manufacturing. A typical inkjet ink cartridge may cost about $0.25 cents to $0.40 cents to produce in that far-off land outside of America. This same inkjet ink cartridge may retail for about $20.00 to $40.00 within the supply chain agents Wal-Mart, Office Depot, Staples, Office Max, Best Buy, Target and many others. The American consumer pays $40.00 for a proposed forty cents cartridge. Last year the C.E.O. of Hewlett-Packard made 23 to 42 million dollars on a salary of about 1.5 million dollars. How did this happen? Where does the profit come from? How can this happen with American unemployment at seven percent and growing worse by the hour? How many Americans could be hired and retained to manufacturer inkjet ink cartridges with 42 million dollars? Hewlett-Packard has about 300,000 employees. They have just been asked to give back or take a pay cut of at least five percent. Understanding the wealth ratio is important to understanding the inkjet ink cartridge business and LaserJet toner business. The unemployed American women making thirty thousand dollars per year is paying $40.00 for one ink cartridge as to allow her to print her resume to assure the Hewlett-Packard chief executive officer earns forty million dollars per year.
Hewlett-Packard HP's U.S. SEC 10-K filing HP's Imaging and Printing Group is "the leading imaging and printing systems provider in the world for printer hardware, printing supplies and scanning devices, providing solutions across customer segments from individual consumers to small and medium businesses to large enterprises." Products and technology associated with the Imaging and Printing Group include: Inkjet and LaserJet printers, consumables and related products.
Seiko Epson Corporation or Epson, is a Japanese company and one of the world's largest manufacturers of inkjet, dot matrix and laser printers, scanners, desktop computers, business, multimedia and home theatre projectors, large home theatre televisions, robots and industrial automation equipment, point of sale docket printers and cash registers, laptops, integrated circuits, LCD components and other associated electronic components. Seiko Epson has allocated millions of dollars to make sure consumers don’t win the battle for the ink cartridge. Ink fade resistance ratings based on accelerated testing of unframed color prints on plain paper in indoor display conditions. Actual print stability will vary according to light intensity, temperature, humidity and other factors. Epson does not guarantee the longevity of prints. What can the American consumer do about such unsuitable business practices?
The New Deal Ink & Toner Company Research & Development Research Project 091856A Mechanicsburg Pa 17055 Gregory Bodenhamer - White Paper NewWay@Live.com is a sponsored project by PeopleNology Nollijy Franklin University Research Institute. These manufacturing companies Hewlett Packard, Epson, Canon, Lexmark, Dell, Panasonic, Samsung, Brother and their wholesale and retail channels Wal-Mart, Office Depot, Staples, Office Max, Best Buy, Target etc have proven to be unsuitable within the American Consumer Market.
Unsuitable or inappropriate manufacturing and continued unsuitable or inappropriate inkjet ink cartridges and LaserJet toner consumable products and their prices must have a solution.
Canon Inc. is a Japanese multinational corporation that specializes in the manufacture of imaging and optical products, including cameras, photocopiers and computer printers. Its headquarters are located in ÅŒta, Tokyo. The Business Solutions division offers print and document solutions for small and medium businesses, large corporations and governments. These include multifunctional printers, black and white and color office printers, large format printers, scanners, black and white and color production printers, handy terminals and microfilm scanners, as well as software.
A Real comment from a Canon customer, “Shocked to see Canon use such underhanded tactics to FORCE you to buy their ink cartridges by putting a chip on each cartridge. When the chip reads empty the printer won't print, even if the cartridge has plenty of ink in it. Why would I buy such a product?”
Lexmark is an American corporation, Lexmark has offices throughout North and South America, Asia, Africa and Europe, which develops and manufactures printing and imaging solutions, including laser and inkjet printers, multifunction products, printing supplies, and services for business and individual consumers. The company is headquartered in Lexington, Kentucky. A court victory in 2005 was handed to Lexmark in the case of ACRA v. Lexmark. This case states that Lexmark can enforce the “single use only” policy written on the side of Lexmark printer cartridge boxes sold to certain large customers at a discount, with the understanding that the customers will return the cartridges to Lexmark after using them. This means that these customers can face lawsuits if they breach the agreements, and do not return the cartridges. Also in 2005, Lexmark suffered a legal defeat in the case of Lexmark Int'l v. Static Control Componens, when the US Supreme Court rejected Lexmark's petition for a writ of certiorari, thereby rejecting their attempt to have the Court hear their case. A reorganization plan at Lexmark International will include cutting or transferring some 160 positions from the printer manufacturer’s Lexington headquarters. Faced with declining revenues in a weak global economy, Lexmark announced in mid-January that it would be implementing a restructuring plan for the company that would affect 375 positions. The company has a global workforce of approximately 13,800.
Of the 375 positions impacted by the restructuring, 250 will be eliminated and another 125 will be transferred to lower-cost countries. The cuts will affect Lexmark’s supply chain and sales support, as well as the information technology and finance divisions; the company’s sales and marketing team is also being reorganized. Details were not announced as to which divisions in Lexington would be affected. The cuts in Lexington will bring Lexmark’s employment there to approximately 2,840 people, who are primarily involved in administrative issues and research and development for the company; manufacturing of Lexmark products is handled in Mexico, the Philippines and China.
Lexmark is one of Lexington’s largest employers and the only Fortune 500 Company to be headquartered in Lexington. “While Lexmark is restructuring and could see some temporary benefits from supplies price increases,”
Dell, Inc. is a multinational technology corporation that develops, manufactures, sells, and supports personal computers and other computer-related products. Based in Round Rock, Texas, Dell employs more than 82,700 people worldwide. During the quarter, No. 3 server provider Dell, based in Round Rock, Tex., saw revenue fall nearly 10% from a year ago to $1.4 billion, which doesn't bode well for the company's upcoming fourth-fiscal quarter results. Analysts of late have been bracing for Dell to significantly miss expectations of $14.4 billion in revenue, but come much closer to the expected 27 cent per share profit. A Dell spokesman had no comment.
The New Deal Ink & Toner Company Research & Development Research Project 091856A Mechanicsburg Pa 17055 Gregory Bodenhamer - White Paper NewWay@Live.com is a sponsored project by PeopleNology Nollijy Franklin University Research Institute. These manufacturing companies Hewlett Packard, Epson, Canon, Lexmark, Dell, Panasonic, Samsung, Brother and their wholesale and retail channels Wal-Mart, Office Depot, Staples, Office Max, Best Buy, Target etc have proven to be unsuitable within the American Consumer Market.
Monday, September 01, 2008
247
Secrets
Survival
Sexual
Solutions
Seduction
PeopleNology
Gregory Bodenhamer
PeopleNology
Business Management Philosophy
Extreme Business Energy
Human Resources
The Human Being
Gregory Bodenhamer
If you can learn these few things, really learn them, study and apply what Gregory Bodenhamer teaches, you’re going to change your success rate, inspire other people, forget about the price of gasoline and start helping other people. PeopleNology is being taught around the world, one human being at a time. Nollijy University Research Institute sponsors the white paper research and people, around the world are taking notice.
PeopleNology
There are many areas of preferences that people have that shape cultures. There are, within these, a few which are of particular influence around change.
There are many reasons learn and use PeopleNology
By Gregory Bodenhamer Ph.D Nollijy University Research
GregoryBodenhamer@Live.com
Motivation: The overall subject of what drives us.
Processing: The thinking that leads to action.
Behaviors: That result from our decisions.
Culture: How we socially act together.
Learning Theory: How we get to make sense.
Personality: What makes us who we are.
Power: Our capability to act. Where we get it and how we use it.
Social Research: philosophers, philosophies and the search for meaning.
Stress: What winds us up.
PeopleNology
1 Fear of retribution
Following out of fear is not so much following as being tugged along at the end of a rope.
2 Blind hope
Here, the follower is desperate for some solution, and what the leader is offering is either the only option they see or the best of a relatively weak set of choices.
3 Faith in leader
In this situation, the follower is blind to the solution but is following because they have such faith in the leader, they believe that they will, by some magic or genius, provide the answer to the follower's needs.
PeopleNology
Gregory Bodenhamer Mechanicsburg Pa
GregoryBodenhamer@Live.com
4 Intellectual agreement
Here, the follower understands the logic of the argument that the leader is putting forward and hence is following the rationale rather than the leader as a person, who they may respect but are not blindly following.
5 Buying the vision
When people buy a vision, they are emotionally closing on a view of the future that is appealing to them in some way and pulls them forward.
6 Followers and Respect
When a person is evaluating a situation and deciding whether to collaborate (and hence become a follower), they judge both the leader
and also the solution the leader is offering to determine what action they will take.
7 Respect for the leader
When the leader is respected, which means they are at the very least trusted and probably liked as well, then this enables the leader to make proposals that followers will take seriously.
8 Respect for the solution
When the solution is respected, then the respect for the leader is not as important, although if the leader is not respected then the followers may doubt the ability of the leader to make the right choices along the way.
9 Followers and Trust
People follow those they trust.
10 Care and concern
We all have a very basic need for safety, which we can get either by taking control ourselves, or, as followers do, ceding this to our leaders.
11 Passive concern
Leaders make choices that can harm people. If you carefully avoid harming me, then I can trust you.
12 Active care
Beyond a passive concern is the active care where you may take deliberate action, which you would not otherwise take, to look after and actively care for me.
13 Reliability
Leaders need for their followers to trust that they will do as they say they will do.
14 Keep your promises
A simple rule for leaders is : 'Do what you say'. Keep your promises.
15 Honesty
The problem with honesty is that the short-term implications can be bad for leaders.
16 Tell the whole truth
If you always tell the truth, including the unvarnished whole truth and bad news that others might hide, then I know that when you say something, I have the complete story.
17 Followers and Liking
If I do not like you, then I will not follow you.
18 Goodness
If I judge you to be good, then I know you have similar values to me.
19 Similarity
We use external similarity as a short-cut to determine if a person is like us on the inside.
20 Vulnerability
We see ourselves as vulnerable, often with the sense of being a child that we all have to some degree. We see our failings, our limitations, and weaknesses.
PeopleNology
21 Followers and Support
People follow those that help them.
22 Goals
Where the personal goals of the followers are aligned with the direction that the leaders is pointing, then it seems like a good idea to follow the leader, especially if it looks like they will be able to help me get what I want.
23 Support
I will also follow a person who actively helps me to get what I want.
24 Followers and Ideas
People will follow an idea, but not constraining objectives, then I may do it, but not in a way that makes me want to follow you.
25 Objectives as instructions
Objectives are useful in most organizations, of course, but they are often presented as fixed instructions, telling people what to do and how to do it in so much detail that it leaves little to the imagination.
PeopleNology
Gregory Bodenhamer Mechanicsburg Pa
GregoryBodenhamer@Live.com
26 Objectives as ideas
Objectives can be used to motivate and leaders can make effective use of formal systems of objective-setting to provide effective challenge and stimulation that will motivate people not only to do the work but also to follow the leader.
27 Ideas as inspiration
Inspiration occurs when an idea both aligns with my values and also gives me a sense of possibility, of what is not now but which could be in the future. It might thus change my beliefs and mental models.
28 Context Analysis
When investigating change it is important to understand the context within which the current situation is operating.
29 External context
The external context that affects the organization provides the forces to which the business must react and are common root causes of the need for change.
30 PESTLE forces
The broader business climate includes the external sea in which the business and its competitors must swim and provides the ultimate playing ground.
PeopleNology
Gregory Bodenhamer Mechanicsburg Pa
GregoryBodenhamer@Live.com
31 Market forces
Within the chosen markets, forces as price pressures, competitive shifts, customer demands and so on may be creating business tensions.
32 Internal context
As well as the external context, there are many contextual factors within organizations that can lead to the need for change.
33 Driving objectives
Out of the external forces and internal ambitions, business leaders identify the key purposes and objectives that they want to achieve and hence achieve success in the organization.
34 Organizational alignment
An aligned organization has its processes, technology, reporting structures and individual objectives all aligned with one another.
35 Organizational capability
As well as alignment, an organization needs its people to be able to complete work given to them.
36 Leadership
Leadership is a subject which includes a great deal about changing people's minds, often in fundamental ways.
37 Follower ship
The nature of leadership can perhaps be best understood by turning the coin over and studying follower ship.
38 The Leader-Follower loop
Leaders who want to create true followers do not just stand at the front of the army, yell 'charge' and then run forward.
39 Followers respond
Followers are seldom blind. They are human.
40 Gossip
If the leader does something that concerns them, then they will voice these concerns to one another long before letting the leader know.
41 Pack response
There may well be some level of pack response from followers.
PeopleNology
Gregory Bodenhamer Ph.D
Powerful Human Development
Social System Process Engineering & Design
Mechanicsburg Pa 17055
GregoryBodenhamer@Live.com
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PeopleNology@Hotmail.com
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42 Leaders adjust
If leaders do not do anything about the situation, then followers, who are volunteers, remember, will abandon in droves.
43 Noticing
At some point in the proceedings, the leader notices that followers are not as inclined to follow as they once were.
PeopleNology
Gregory Bodenhamer Mechanicsburg Pa
GregoryBodenhamer@Live.com
PeopleNology
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The Human Being
Gregory Bodenhamer
44 Diagnosing
When the shift in follower behavior is noticed, the next step is to figure out why, and particularly to know whether and how to connect this to the leader's own words or actions, or at least to external events that have shifted the playing field.
45 Adjusting
When you know where it is going and why it happened, then you can do something about it.
46 The dance continues
And so the band plays on. It is a closed system, with followers responding to leaders, who themselves adjust in response to this. Leadership and follower ship is thus an ongoing dance.
47 Structural Analysis
There are many structures within an organization which influence people's behavior. 'Function follows form' is a relevant saying.
48 Organizational structure
The hierarchical organization with its 'scalar chain of command' is at the heart of most organizations.
49 Process structure
People work within processes, which may stretch across functions or be contained within them.
50 Motivational structure
There are deliberate structures in the organization that seek to motivate people. Typically, this is based on financial reward.
51 Social structure
Overlaid across the organization is another invisible structure which is made up of the many and complex social relationships across the company.
52 Physical structure
The physical structure of the organization can have a very significant effect on the social structuring.
53 Causal Analysis
An excellent question when analyzing around change is 'why?' Causal Analysis seeks to identify and understand the reasons why things are as they are and hence enabling focus of change activity.
PeopleNology
Gregory Bodenhamer Mechanicsburg Pa
GregoryBodenhamer@Live.com
54 Root causes
The basic principle of causal analysis is to find causes that you can treat rather than treating symptoms (which, as all doctors know, seldom effects a lasting cure).
55 Ask why five times
The trick with seeking root causes is to keep looking. When you ask 'why' of something, you will get a nearby direct cause. If you keep
asking 'why' of each answer, you will eventually get to a cause that you can act on.
56 Cause-effect diagram
The Cause-effect Diagram is a simple hierarchical tool that is used to break down cause into a tree-structure, allowing you to follow individual streams of possible cause.
57 Circular causes
Many causes are not linear but instead act in circles, much as births lead to population increase which leads to even more births.
58 Systemic cause
In systemic problems, the cause is found in the whole system, with the problem distributed across multiple related causes, all of which conspire together to cause the identified effect.
59 Vicious spirals and virtuous circles
Circular cause leads to exponential increases or decreases that are very difficult to interrupt.
60 Creating a positive culture
A positive culture is the holy grail of many change activities.
61 Develop a sense of history
History is important to people, giving them a sense of identity and belonging. Just look at how genealogy becomes more important to people as the grow older.
62 Create a sense of one-ness
Leaders who bring people together talk about 'us' more than 'I'. They propagate the stories of history and present stories that create a sense of togetherness.
63 Promote a sense of membership
Belonging also comes from the benefits that people gain, so work on the reward and recognition system.
64 Increase contact and exchange
Help people stay in touch with one another. This is particularly important in a global or otherwise distributed organization.
PeopleNology
Gregory Bodenhamer Mechanicsburg Pa
GregoryBodenhamer@Live.com
65 Social distance
We like to keep our distance from others and there are very specific social rules about how close we can go to others in particular situations.
PeopleNology
Gregory Bodenhamer Ph.D
Powerful Human Development
Social System Process Engineering & Design
Mechanicsburg Pa 17055
GregoryBodenhamer@Live.com
NollijyUniversityPeopleNology@Gmail.com
PeopleNology@Hotmail.com
Seminars Workbooks Publications
Classroom Consulting White Papers
66 Why the distance
Regulating the distances between us and other people provides us with several benefits.
67 Social distances
The social distances here are approximate, of course and will vary with people.
68 Public Zone 12 feet
The public zone is generally over 12 feet. That is, when we are walking around town, we will try to keep at least 12 feet between us and other people.
69 Social Zone 4 - 12 feet
Within the social zone, we start to feel a connection with other people.
70 Personal Zone 2-4 feet
In the personal zone, the conversation gets more direct, and this is a good distance for two people who are talking in earnest about something.
71 Intimate Zone < 2 feet
When a person is within arms reach or closer, then we can touch them in intimate ways.
72 Varying rules
The rules about social distance vary with different groups of people.
73 Town and country
People who live in towns spend more time close to one another and so their social distances may compact somewhat.
74 Different countries
Different countries also have different rules about social distances.
75 Preferences
What makes us different?
76 Preference scales
There are many scales of preference. Note that there are two styles that are commonly used.
77 Feedback and reward
A major driver of people in companies and hence their culture is the general feedback and specific rewards that tell them they are doing a good or bad job.
78 Risk
Uncertainty and risk are something that some people hate and some people thrive on.
79 Solidarity
Solidarity is the degree to which people think together in the same ways, sharing tasks and mutual interests.
80 Sociability
Sociability comes from mutual esteem and concern for ones colleagues.
81 What is culture?
Culture is the collective programming of the human mind that distinguishes the members of one human group from those of another. Culture in this sense is a system of collectively held values. Culture is the deeper level of basic assumptions and beliefs that are shared by members of an organization, that operate unconsciously and define in a basic ‘taken for granted’ fashion an organization's view of its self and its environment.
A simple way of defining culture is: Culture is a system for differentiating between in-group and out-group people.
82 Culture as shared meaning
Culture is very much about groups, and a basic need of groups is to be able to communicate, both at a superficial level (for which ordinary language largely suffices) and also at a deeper level of meaning.
83 Culture as behavioral rules
When a group of people are to exist together, they need a set of rules that helps everyone know what to do in various circumstances, from arguing with one another to dealing with outsiders.
84 Change Complexity Analysis
Change Complexity Analysis seeks to identify how difficult a change project will be. The more complex the project, the more carefully the project will need to be managed.
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85 Elements of Culture
What are the visible attributes of culture? What are the elements that you can point to and say 'that is there to show and sustain this culture?
86 Artifacts
Artifacts are the physical things that are found that have particular symbolism for a culture. They may even be endowed with mystical properties.
87 Stories, histories, myths, legends, jokes
Culture is often embedded and transmitted through stories, whether they are deep and obviously intended as learning devices, or whether they appear more subtly, for example in humor and jokes.
88 Rituals, rites, ceremonies, celebrations
Rituals are processes or sets of actions which are repeated in specific circumstances and with specific meaning.
89 Heroes
Heroes in a culture are named people who act as prototypes, or idealized examples, by which cultural members learn of the correct or 'perfect' behavior.
90 Symbols and symbolic action
Symbols, like artifacts, are things which act as triggers to remind people in the culture of its rules, beliefs, etc.
91 Beliefs, assumptions and mental models
An organization and culture will often share beliefs and ways of understanding the world.
92 Attitudes
Attitudes are the external displays of underlying beliefs that people use to signal to other people of their membership.
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93 Rules, norms, ethical codes, values
The norms and values of a culture are effectively the rules by which its members must abide, or risk rejection from the culture (which is one of the most feared sanctions known).
94 People complexity
The major additional complexity that change projects add over other projects is the potential problems around people.
95 Scope of impact
When some things are changed, they have a significant ripple on other things. Thus, for example, changing a company policy or an organizational goal will have a very broad impact on whoever is involved.
96 Amount of work
The 'what' of change equates to the amount of work that needs to be done. This does not necessarily equate to how many people are affected.
97 Complexity of work
Some work is easy to do, whilst other work requires significant expertise, such as when new products or complex IT systems need to be developed.
98 Who is changed
The most difficult work of change is often around people.
99 Numbers of people
When you have to change a lot of people then, even if the change is small, the job will not be that easy. When you have a lot of people to change, then you may find that someone, somewhere will be more trouble than the rest of people put together.
100 Degree of resistance
If you are going to implement a change that will highly unpopular into an organization where authority is devolved to a low level (for example where most people are 'professionals'), then you must expect a significant level of resistance.
101 Sponsorship of change
In change projects, the normal hierarchy of management control is often broken as the project stretches across many parts of the organization.
102 Initiating sponsor
This is the person who starts the change project and may well be the person with whom you meet at the first meeting.
103 Key sponsor
This is one person (often the most senior manager) who can resolve the stickiest of problems, such as differences between other primary sponsors, and who provides the ultimate authority for the project.
104 Primary sponsors
This is a small group of managers whose support is critical and who have sufficient clout to unblock most problems, including problems with secondary sponsors.
105 Secondary sponsors
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These are managers whose support is needed, albeit at a limited level. They are important at least as they have the ability to block change.
106 The role of sponsors
The sponsors of the project can play a number of roles in the change project.
107 Sponsorship trap
Mismanaging sponsorship is perhaps one of the main reasons why change projects fail. A common sponsorship trap occurs where sponsors see their role as an early agreement, but with no further engagement.
108 Power Words
There are words that are hardly noticed. There are words that stand out.
109 God words
Sometimes words arise in a society or even across societies which, like a God, demand absolute obedience.
110 'In' words
Within companies and specific social groups, God words if I say 'this is profitable' to an executive, he or she will be hard put to turn me down.
111 God talks jargon
Jargon words can very often be God words, as they have special meaning to closed groups.
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112 Devil words
Just as God terms give you power, there are also words which will sap your power. Using these in a positive sense is taking your life in your hands.
113 Devil word repulse
Devil words are so repulsive and so scary, people will quickly turn away from them.
114 Non-PC words
Non-politically-correct words were once quite acceptable, but as society's values changed and people realized that they were using something unacceptable, it made them run even harder away from them.
115 Insults
Beyond non-PC words, variations can easily become pejorative and intended to insult, denigrate and belittle.
116 Charisma words
Between God and Devil words are words that invoke particular effects on other people and can make you appear to have a mystical persuasive charisma.
117 Context counts
The power effect of the words you use depend on the context within which you use them. 'Profit' is very likely to be a God word in most companies, yet in the public services it may well be a Devil word.
118 Don't over-do it!
If you are going to use power words effectively, then they should have a subtle effect.
119 Persuasive language
All use of language can act to persuade, and there are many other pages in the language section of this site that include persuasive elements.
120 Culture
Culture is what happens when people get together. It tells us how to behave and agree. Understanding the culture of a team, organization or country can make a lot of difference when you want to change minds.
121 Retention techniques
When a person is converted to a particular set of beliefs, then it has been found that, particularly if coercive or authoritarian methods were used, then most people will, if there is no effort to sustain the change, will drift back to their original beliefs.
122 Diagnosing change
When you are faced with a situation where change seems to required, one of the early activities is to investigate more fully, to understand context, causes and so on, so you can plan to implement changes that will actually improve things.
123 Historical Review
Much of the reasons why change is required is rooted in the history of the organization. History can also give you lots of very useful information about how your plans may go astray. For these and more reasons, it can be a good idea to look backwards before you look forwards.
124 Look at the external climate
When times are ripe and the pickings are easy, then companies do not have to be very innovative to thrive.
125 See the innovation and change
Companies often start with innovation, but this does not always continue. Look at the great new products that appeared and how they wowed the market. Look for incremental innovation that shows a sustained push to stay ahead of the curve.
126 Watch for the curse of success
When you have a successful product range, it can last for such a long time that you forget how to innovate.
127 Look at the records
Companies may have many records that tell you a story, filling the details and confirming or disconfirming your suspicions.
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128 Look at the finances
The finances of the company will tell you about the fundamental ups and downs. They will show you the profitable and less profitable times and where change became an imperative rather than a possibility.
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129 Look at the words
Written records such as company reports, meeting minutes and so on will also tell a story. Especially those around times of change, you will see what the real priorities of the organization are.
130 Listen to the people
The people of the organization are perhaps the best resource for finding out about the company history.
131 Listen to the old timers
Find the people who have been around since the year dot. Most organizations have people who have survived the ups and downs and who are, to a large extent, the living historians of the company.
132 Hear the range of stories
Get to people in all positions, high and low. Listen to the stories of power and politics.
133 Hear the critical events
Listen for the critical events of change within the organization and what happened next.
134 Look at the history of change
In looking through the areas above, most of all look at how people and the organization as a whole managed change.
135 Watch for change readiness
A change-ready organization is alert and ready. Change does not faze it. People do not fear different things, but look forward with interest and excitement to the challenge of the new.
136 Watch for change capability
It is one thing to be ready for change -- it is another to be good at it. Look at the history of change success and change failure, and try to determine the critical factors that made the difference.
137 Driving objectives
Out of the external forces and internal ambitions, business leaders identify the key purposes and objectives that they want to achieve and hence achieve success in the organization.
138 Organizational alignment
An aligned organization has its processes, technology, reporting structures and individual objectives all aligned with one another.
139 Organizational capability
As well as alignment, an organization needs its people to be able to complete work given to them. This is often assumed to be largely about motivation and skill but, although these may be factors, they are often not as significant as initially assumed.
140 Culture and change
Culture is a perennial problem in change projects and needs to be carefully understood, especially if there is any expectation or desire to change the culture as a part of the project. Culture includes common values, attitudes and consequent behaviors. It directs how people make decisions and how they react to change. It can also vary within an organization, for example a 'leading edge' attitude may be found in research departments and 'customer first' value in service areas.
There are many areas of preferences that people have that shape cultures. There are, within these, a few which are of particular influence around change.
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141 The focus on task or people
Understanding the balance of focus on task vs. person will help you understand the way the leaders of the organization are likely to make decisions.
142 Task first
When there is a focus on task before people, then change may well be harsh and thoughtless. People will be hired and fired without a second thought.
143 People first
When the leaders have a people-first focus, then they may hold back from difficult decisions that will hurt others.
144 The focus on risk or safety
Depending on the risk bias, people will seek or avoid risk. Change often appears to be very risky.
145 Risk-seeking
A company where there is a focus on innovation and taking risks will find change more acceptable and easier to adopt. This is both a good thing and a bad thing.
146 Risk-averse
A company that is risk-averse will likely try to put off change for as long as possible, at least as long as it takes for not changing to be
become riskier than moving, and possibly longer.
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147 The focus on self or others
When people focus may vary between self and others, particularly in the stress of change, then their approach may vary significantly.
148 Self-centered
When people who put themselves first are faced with change, then they will happily sacrifice others in order to save themselves.
149 Other-centered
When people put the well-being of others before themselves, they will sacrifice themselves before others.
150 Helping them change
In helping the company find balance, then your influence will depend on their start point. If they are task first, then show them how ignoring people will lead to tasks done badly or not at all.
151 Emotions
Emotions are our feelings. Literally. We feel them in our bodies as tingles, hot spots and muscular tension. There are cognitive aspects, but the physical sensation is what makes them really different. Emotions affect and are a part of our mood, which is usually a more sustained emotional state. Mood affects our judgment and changes how we process decisions.
152 Motivation
First of all, motivation are 'e-motions'. They act to motivate us. Without emotions we would probably not do very much and hence would not survive - at least in the evolved form we are in now.
153 Internal signals
Internally, for example when we are trying to make understand something or make a decision, we use our emotions to deduce whether what we have concluded is a good idea.
154 Social signals
We generally wear our hearts on our sleeves as our inner emotions are displayed on our outer bodies. Our faces, in particular, have around 90 muscles, 30 of which have the sole purpose of signaling emotion to other people.
155 Emotional Intelligence
'Emotional Intelligence' is a neat metaphor that borrows from the notion of IQ. It implies that some people are better at handling emotions than others. It also hints that you might be able to increase your EQ.
156 Self-awareness
Being emotionally self-aware means knowing how you feel in “real time.” Self-knowledge is the first step in being able to handle emotions.
157 Emotional literacy
Emotional literacy means being able to label emotions precisely. This includes the emotions of others and especially yourself.
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158 Empathy & compassion
Empathy is the ability to feel and understand the emotions of others. If you can empathies, you can engender trust, as people desperately want to be understood at the emotional level.
159 Balance
The ability to balance emotion and reason in making decisions leads to good decisions. Emotion should not be abandoned, lest cold and callous decisions are made.
160 Responsibility
Emotional Intelligence means taking primary responsibility for your own emotions and happiness. You cannot say that others “made” you feel the way you feel.
161 Association and emotion
An interesting phenomenon is that when we put ourselves mentally into a person or situation, we experience the emotions of that person more strongly.
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162 Putting yourself in the picture
Personal history
Take an emotional experience from your past, and think back to that time. Put yourself in the picture, so you are re-living the experience (not standing back or looking down on yourself). See the situation 'through your own eyes'.
163 Empathizing
We can do the same with other people - when we empathize with them, we are putting ourselves into their body and their experiences.
164 Standing back
The reverse of association is dissociation. Take that same emotional experience and now move to a position above the scene, so you can see yourself in it. You will now most likely experience the emotion far less.
165 Feeling what other feel
Empathy is the ability to not only detect what others feel but also to experience that emotion yourself.
166 It's not sympathy
Empathy and sympathy are very close and are sometimes used as synonyms. The easiest way to separate them is to remember that empathy is about feelings whilst sympathy is about actions.
167 It's definitely not psychopathic
A defining element of a psychopath is that they do not and probably cannot empathize with other people. They are often good at imitating this, but in doing so they are using it in a cold and manipulative way.
168 It has many benefits
The value of empathy comes not from understanding the other person's feelings, but what you do as a result of this.
169 Empathy builds trust
Empathy displayed can be surprising and confusing. When not expected, it can initially cause suspicion, but when sustained it is difficult not to appreciate the concern. Empathy thus quickly leads to trust.
170 Empathy closes the loop
Consider what would happens if you had no idea what the other person felt about your communications to them.
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171 Emotion and decision
We make many decisions, and sometimes we are more or less logical about them. And it is arguable that all decision are, ultimately emotional.
172 Logical vs. emotional decision-making
Decision-making is a cognitive process where the outcome is a choice between alternatives. We often have different preferences as to our preferred, approach, varying between thinking and feeling.
173 Logical decision-making
When we use logic to make decisions, we seek to exclude emotions, using only rational methods, and perhaps even mathematical tools.
174 Emotional decision-making
There is a whole range of decision-making that uses emotion, depending on the degree of logic that is included in the process.
175 Emotion and rationality
Emotion and rational thinking are, to a certain extent, mutually exclusive.
176 Primary emotions
What is felt first
Primary emotions are those that we feel first, as a first response to a situation. Thus, if we are threatened, we may feel fear. When we hear of a death, we may feel sadness. They are unthinking, instinctive responses that we have. We will typically see these in animals also, which confirms our suspicion that they have an evolutionary basis.
Typical primary emotions include fear, anger, sadness and happiness (although it is worth noting that these can also be felt as secondary emotions).
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177 Secondary emotions
What is felt next
Secondary emotions appear after primary emotions. They may be caused directly by them, for example where the fear of a threat turns to anger that fuels the body for a fight reaction. They may also come from more complex chains of thinking.
178 Greed
179 Something not needed
Greed is when I want something that I do not really need. I want it just to possess it.
180 Something for nothing
Greed is also a form of hope where the expected reward is typically far in excess of the time and cost expected to be invested.
181 Hope
Hope happens when someone sees something, decides that it is desirable, realizes that they may not get it, but believes that there is still a chance of getting it.
To put it tersely, though perhaps in a complex way, hope is expectation moderated by probabilistic estimation of a desired event.
182 Envy
Envy is often associated with the color green and is portrayed as 'the green-eyed monster'. It is wanting what others have, desiring to possess what they possess. You can be envious of tangible and intangible things, including their wealth, their good looks and their innate intelligence.
183 Envy and jealousy
Jealousy is slightly different from envy as it involves a third party. It can involve potential loss, such as when we are jealous when someone threatens to woo away our boyfriend or girlfriend. Envy is always about potential gain.
184 Desire
Desire happens when we want something. The strength of that desire can range from weak 'would like to sometime' to a raging thirst to possess something now.
185 Triggering desire
Desire is triggered when we see or think about something we want.
Desire increase when what we want is visible, but just out of reach. It may also increase when we have closer contact with the item, but which we still do not possess.
186 Love
Love is a massive motivator and can lead people to perform all kinds of self-sacrificial acts.
187 Conversion
Conversion is the changing of beliefs, values, attitudes and behaviors of individuals into different ideologies. These pages are largely drawn from studies of destructive cults and brainwashing, although the methods used are surprisingly common elsewhere, including in religions, social groups and organizations.
188 Asset-stripping
One thing that most groups need to survive is money, and one source of this is new members. If the group can strip them of their assets.
189 Dematerializing
In their focus on what it right and wrong, the group removes material wealth from being worthwhile and good from their list of values. It is seen as a distraction from the core ideology and purpose of life in the group.
190 Reframing wealth
Assets and their pecuniary value are re-framed as being useful not to the individual but to the group and its purposes.
191 Confession
Confession may seem like an odd part of conversion, but it is particularly effective at enabling people to put an undesirable past behind them. As well as a conversion technique, it is also useful for retention.
192 Agreeing the rules
The basic idea behind confession is that there are some things which are bad, and which contravene defined rules and values.
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193 Starting easy
Agreement over rules typically starts with generalized rules with which it is hard to disagree, for example 'people should help one another'.
194 Tightening the rules
These rules may then be gradually tightened over time. As people accept the basic premise, additional judgment criteria are added.
195 The assumptions of guilt and atonement
A basic assumption (and by implication a rule) that is often unspoken is that the person in question is already guilty. Guilt is an effective lever that casts the person as imperfect and inferior.
196 Confessing sins
Having agreed what the rules are, individuals are encouraged to confess past 'sins'.
197 The tension of guilt
This creates a tension between the person's actions and their stated belief that the action is bad.
198 Release and atonement
Confessing thus leads to a blessed relief, especially when the tension has been exacerbated by declarations of how terrible sins are and how the person is understood to be basically good.
199 The subtle lever of authority
A subtle implication of all this is to position the sinner as inferior and the person to whom they are confessing as superior.
200 The building of trust
Confessing sins is to expose vulnerability, which requires trust. Confession thus acts to increase the bonding of the individual to those hearing the confession, as consistency principle provides the argument that if I am confessing, then those listening must be trustworthy.
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201 Public confessions
The whole effect may be intensified by making the confession public. It both increases the hurt of discomfort and also enables a greater rescue effects and consequent relief.
202 Entrancement
Entrancement is used during conversion to open the mind to suggestion and limit rational consideration.
203 Altered states
It can be argued that we are always in some kind of trance, and that we dip in and out of deeper states as we daydream and fixate on things in our normal lives.
204 Individual and social
You can go into a trance individually. You can also become entranced as a group. Crowd effects are well known, for example at large sports events whole swathes of the audience will emote and act as one.
205 Suggestibility
During the altered state, the person is likely to be susceptible to suggestion. That is, they may accept something with limited or no cognitive challenge or thoughtful reflection.
206 Hypnotic possibilities
If a person is hypnotized, will they do things they would not normally do? One theory states that we will not do things outside our morals. Yet in the 1950s, the CIA were exploring the use of hypnosis.
207 Rhythm
Repetitive rhythm has an interesting effect on us. Perhaps it is something primitive, but a repeating rhythm tends to send us into a trance state. Think about music, dancing, drumming and chanting. These are used in many religious meetings as well as the clubs and dance-halls where social groups gather. Singing may be about group tenets.
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208 Ritual
Repetition not only happens at the speed of clapping - it also happens as we repeat familiar rituals. If I perform various acts that end up with going into a trance, then next time I start the same sequence, I will be most of the way to the trance before I get there.
209 Prayer and meditation
In prayer and meditation, the person concentrates on a particular theme and seeks to exclude all other thoughts.
210 Guided thinking
The final method of entrancement discussed here is where the person gives up control of where they are thinking to someone else who tells them what to think and feel.
211 Isolation
One of the methods by which groups convert and retain members is by separating them
from influences that enable or encourage them to think in contrary ways.
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212 Entrapment
One of the first dilemmas for groups seeking to recruit new members is how to get them in one place long enough to apply sufficient persuasion to cause them to convert (or at least take the next step in the right direction).
213 The weekend session
One of the most effective ways of doing this is to invite them to a 'weekend in the country'. The event may be framed as getting to know more friends, discussions, education or other attractive purposes.
214 Social events
Another method is through shorter-term sessions, perhaps lasting just one evening, where it may appear that there are a number of other recruits who all are persuaded - whilst the truth might be that they are already full members of the group.
215 Individual relationships
An even slower method is to build one-to-one relationships, which may even be romantic in nature or may just be based on apparent friendship.
216 Excluding contrary influence
If a person is provided with persuasive arguments, they may be dissuaded from joining the group or even persuaded to leave by contrary arguments (particularly if the original arguments are shaky).
217 Physical isolation
The first stage is to isolate people from external influences by moving the people physically away from them. Hence the weekend session is most effectively done when there is no way for the people to escape (for example they were transported there by group members and it is a long way home).
218 Mental isolation
There are many ways that a person can be made to feel alone, and hence seek the attention of whoever is there. If they are told that all they have once held to be true, then they will start to feel uncertain.
219 Control of media
Once physical isolation is achieved, a further step is to use information control to ensure that no contrary messages appear by accident. Thus newspapers, television, books etc. may all be removed, censured or controlled. These can then be replaced with confirming and persuading literature and other media.
220 Social confirmation
Perhaps the most persuasive message is one that you are told in the corridor by friends who seem not to have any particular axe to grind. Social confirmation occurs when everyone else confirms the core message.
221 Guilt
When values are involved, then the choices are not just between agreement or disagreement - they are about good and bad. Any thought that is against group values and rules is framed as bad, which carries a heavy guilt penalty.
222 Thought-stopping
Thought-stopping includes various methods of stopping thinking by distraction or dissuasion.
223 Keeping busy
A very simple method that groups use to retain their members is very simply to keep them busy.
224 Every minute of the day
The people in the group have their days planned out for them, such that they have hardly a moment to themselves during which they may think about leaving of disobeying.
225 And into the night
What many of us call 'night' can also be a period during which people are kept busy. Group members may go to bed late and/or get up early. Groups may also wake people up at various times during the night for assorted rituals, from prayer to 'important revelations' from the leader.
226 Everything is provided
When first joining the group, it can be a great relief to find that everything is provided for you. After the weight of responsibility of life outside, where you are constantly faced with difficult choices, it can be marvelous to find that you don't have to do everything for yourself.
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227 Rites of passage
A classic method that groups and gangs use is a rite of passage where initiates have to perform embarrassing, difficult or painful tasks, that can range from body mutilation to fasting to suffering ritualized abuse.
228 Every detail of living
The more the person gets into the group, the more even the smallest decisions may be removed from them.
229 Polarization
One way in which groups lock in their members is by creating a simple, but powerful, black-and-white picture of the world in which sharp choices have to be made.
230 Lionizing the group
The group is presented as representing or seeking ultimate good. This may start with the notion of a socially caring and harmonious society, but then positions itself as being superior to the rest of the world. In fact only an idiot would consider leaving such a paradise.
231 Demonizing the out-group
Anyone who is not a member of the group is cast either as innocent and 'to be saved', or bad and either to be shunned or to be fleeced or otherwise taken advantage of.
232 Punishing offenders
By association, anyone who expresses any thoughts about leaving the group is effectively saying that they prefer the company demons to the company of gods. This is just cause for judgment and punishment to 'cleanse' them of such evil thoughts.
233 Special language
Language and words are how we encapsulate meaning. Hence, if you control language, you control thought.
234 The meaning of words
Words are little capsules of meaning. They are symbols upon which we hang bagsful of inferences and understanding. We think in words and sentences.
235 New words for new meanings
When something new is discovered, then we give it a new word. This separates the new thing from other things. Having a separate word makes it a separate thing, with different meaning.
236 Old words for new meanings
The reverse can also be done, in that existing words can be redefined to have different meanings. Teenagers and advertisers regularly do this, and superlatives from many different domains have been pressed into new service. 'Fabulous' means 'like a fable'. 'Fantastic' means 'like a fantasy'. And so on.
237 Words that control
Using special words and language can lead to significant influence and control of other people.
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238 Emotional control
Words contain and trigger emotions. Think about swearing, children, crime, movie icons and more. With a few choice words, it is possible to evoke most emotions in other people. Power words are a typical example.
239 The allure of special words
Groups and leaders often keep special words for use only within inner circles of power. These then become symbols within the inner group of its exclusivity and also become attractors to others who want to join the inner group and learn these special words.
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240 Striving
A way that members of groups are retained is by assuring that they never reach completion, and that they are constantly striving for more.
241 Creating hope
Jonathan Swift said, 'It is better to travel hopefully than arrive'. Hope is a key part of striving, along with a belief in better things to come for those who strive.
242 Ultimate promises
The group typically dangles a carrot in front of the person in the form of the promise of enlightenment, riches, being 'saved' and so on. Framing what the person once thought as unattainable as now a real possibility awakens a deep longing in them.
243 Early success
Early successes serves to bond the person further into this goal and serves to amplify their hope. This may often be created by a self-fulfilling prophesy - if you believe in something enough, it is surprising what you can achieve.
244 A sequence of rewards
A more controllable form or reward is given with promotion within the group to higher levels, for example by giving them a new status name (acolyte, traveler, master, manager, director, etc.)
245 Unattainable perfection
Individuals are constantly encouraged to constantly push towards this ultimate but unattainable perfection.
246 The leader knows perfection
The leader of the group is the ultimate judge of what perfection is and how well or badly the person is progressing towards it.
247 Imperfection into punishment
The unattainability of the ultimate perfection can then used to induce guilt and show the person to be sinful and hence sustain the requirement for confession and more ardent obedience to those higher than them in the group's order of perfection.
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There are many areas of preferences that people have that shape cultures. There are, within these, a few which are of particular influence around change.
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Motivation: The overall subject of what drives us.
Processing: The thinking that leads to action.
Behaviors: That result from our decisions.
Culture: How we socially act together.
Learning Theory: How we get to make sense.
Personality: What makes us who we are.
Power: Our capability to act. Where we get it and how we use it.
Social Research: philosophers, philosophies and the search for meaning.
Stress: What winds us up.
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1 Fear of retribution
Following out of fear is not so much following as being tugged along at the end of a rope.
2 Blind hope
Here, the follower is desperate for some solution, and what the leader is offering is either the only option they see or the best of a relatively weak set of choices.
3 Faith in leader
In this situation, the follower is blind to the solution but is following because they have such faith in the leader, they believe that they will, by some magic or genius, provide the answer to the follower's needs.
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4 Intellectual agreement
Here, the follower understands the logic of the argument that the leader is putting forward and hence is following the rationale rather than the leader as a person, who they may respect but are not blindly following.
5 Buying the vision
When people buy a vision, they are emotionally closing on a view of the future that is appealing to them in some way and pulls them forward.
6 Followers and Respect
When a person is evaluating a situation and deciding whether to collaborate (and hence become a follower), they judge both the leader
and also the solution the leader is offering to determine what action they will take.
7 Respect for the leader
When the leader is respected, which means they are at the very least trusted and probably liked as well, then this enables the leader to make proposals that followers will take seriously.
8 Respect for the solution
When the solution is respected, then the respect for the leader is not as important, although if the leader is not respected then the followers may doubt the ability of the leader to make the right choices along the way.
9 Followers and Trust
People follow those they trust.
10 Care and concern
We all have a very basic need for safety, which we can get either by taking control ourselves, or, as followers do, ceding this to our leaders.
11 Passive concern
Leaders make choices that can harm people. If you carefully avoid harming me, then I can trust you.
12 Active care
Beyond a passive concern is the active care where you may take deliberate action, which you would not otherwise take, to look after and actively care for me.
13 Reliability
Leaders need for their followers to trust that they will do as they say they will do.
14 Keep your promises
A simple rule for leaders is : 'Do what you say'. Keep your promises.
15 Honesty
The problem with honesty is that the short-term implications can be bad for leaders.
16 Tell the whole truth
If you always tell the truth, including the unvarnished whole truth and bad news that others might hide, then I know that when you say something, I have the complete story.
17 Followers and Liking
If I do not like you, then I will not follow you.
18 Goodness
If I judge you to be good, then I know you have similar values to me.
19 Similarity
We use external similarity as a short-cut to determine if a person is like us on the inside.
20 Vulnerability
We see ourselves as vulnerable, often with the sense of being a child that we all have to some degree. We see our failings, our limitations, and weaknesses.
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21 Followers and Support
People follow those that help them.
22 Goals
Where the personal goals of the followers are aligned with the direction that the leaders is pointing, then it seems like a good idea to follow the leader, especially if it looks like they will be able to help me get what I want.
23 Support
I will also follow a person who actively helps me to get what I want.
24 Followers and Ideas
People will follow an idea, but not constraining objectives, then I may do it, but not in a way that makes me want to follow you.
25 Objectives as instructions
Objectives are useful in most organizations, of course, but they are often presented as fixed instructions, telling people what to do and how to do it in so much detail that it leaves little to the imagination.
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26 Objectives as ideas
Objectives can be used to motivate and leaders can make effective use of formal systems of objective-setting to provide effective challenge and stimulation that will motivate people not only to do the work but also to follow the leader.
27 Ideas as inspiration
Inspiration occurs when an idea both aligns with my values and also gives me a sense of possibility, of what is not now but which could be in the future. It might thus change my beliefs and mental models.
28 Context Analysis
When investigating change it is important to understand the context within which the current situation is operating.
29 External context
The external context that affects the organization provides the forces to which the business must react and are common root causes of the need for change.
30 PESTLE forces
The broader business climate includes the external sea in which the business and its competitors must swim and provides the ultimate playing ground.
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31 Market forces
Within the chosen markets, forces as price pressures, competitive shifts, customer demands and so on may be creating business tensions.
32 Internal context
As well as the external context, there are many contextual factors within organizations that can lead to the need for change.
33 Driving objectives
Out of the external forces and internal ambitions, business leaders identify the key purposes and objectives that they want to achieve and hence achieve success in the organization.
34 Organizational alignment
An aligned organization has its processes, technology, reporting structures and individual objectives all aligned with one another.
35 Organizational capability
As well as alignment, an organization needs its people to be able to complete work given to them.
36 Leadership
Leadership is a subject which includes a great deal about changing people's minds, often in fundamental ways.
37 Follower ship
The nature of leadership can perhaps be best understood by turning the coin over and studying follower ship.
38 The Leader-Follower loop
Leaders who want to create true followers do not just stand at the front of the army, yell 'charge' and then run forward.
39 Followers respond
Followers are seldom blind. They are human.
40 Gossip
If the leader does something that concerns them, then they will voice these concerns to one another long before letting the leader know.
41 Pack response
There may well be some level of pack response from followers.
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42 Leaders adjust
If leaders do not do anything about the situation, then followers, who are volunteers, remember, will abandon in droves.
43 Noticing
At some point in the proceedings, the leader notices that followers are not as inclined to follow as they once were.
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44 Diagnosing
When the shift in follower behavior is noticed, the next step is to figure out why, and particularly to know whether and how to connect this to the leader's own words or actions, or at least to external events that have shifted the playing field.
45 Adjusting
When you know where it is going and why it happened, then you can do something about it.
46 The dance continues
And so the band plays on. It is a closed system, with followers responding to leaders, who themselves adjust in response to this. Leadership and follower ship is thus an ongoing dance.
47 Structural Analysis
There are many structures within an organization which influence people's behavior. 'Function follows form' is a relevant saying.
48 Organizational structure
The hierarchical organization with its 'scalar chain of command' is at the heart of most organizations.
49 Process structure
People work within processes, which may stretch across functions or be contained within them.
50 Motivational structure
There are deliberate structures in the organization that seek to motivate people. Typically, this is based on financial reward.
51 Social structure
Overlaid across the organization is another invisible structure which is made up of the many and complex social relationships across the company.
52 Physical structure
The physical structure of the organization can have a very significant effect on the social structuring.
53 Causal Analysis
An excellent question when analyzing around change is 'why?' Causal Analysis seeks to identify and understand the reasons why things are as they are and hence enabling focus of change activity.
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54 Root causes
The basic principle of causal analysis is to find causes that you can treat rather than treating symptoms (which, as all doctors know, seldom effects a lasting cure).
55 Ask why five times
The trick with seeking root causes is to keep looking. When you ask 'why' of something, you will get a nearby direct cause. If you keep
asking 'why' of each answer, you will eventually get to a cause that you can act on.
56 Cause-effect diagram
The Cause-effect Diagram is a simple hierarchical tool that is used to break down cause into a tree-structure, allowing you to follow individual streams of possible cause.
57 Circular causes
Many causes are not linear but instead act in circles, much as births lead to population increase which leads to even more births.
58 Systemic cause
In systemic problems, the cause is found in the whole system, with the problem distributed across multiple related causes, all of which conspire together to cause the identified effect.
59 Vicious spirals and virtuous circles
Circular cause leads to exponential increases or decreases that are very difficult to interrupt.
60 Creating a positive culture
A positive culture is the holy grail of many change activities.
61 Develop a sense of history
History is important to people, giving them a sense of identity and belonging. Just look at how genealogy becomes more important to people as the grow older.
62 Create a sense of one-ness
Leaders who bring people together talk about 'us' more than 'I'. They propagate the stories of history and present stories that create a sense of togetherness.
63 Promote a sense of membership
Belonging also comes from the benefits that people gain, so work on the reward and recognition system.
64 Increase contact and exchange
Help people stay in touch with one another. This is particularly important in a global or otherwise distributed organization.
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65 Social distance
We like to keep our distance from others and there are very specific social rules about how close we can go to others in particular situations.
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66 Why the distance
Regulating the distances between us and other people provides us with several benefits.
67 Social distances
The social distances here are approximate, of course and will vary with people.
68 Public Zone 12 feet
The public zone is generally over 12 feet. That is, when we are walking around town, we will try to keep at least 12 feet between us and other people.
69 Social Zone 4 - 12 feet
Within the social zone, we start to feel a connection with other people.
70 Personal Zone 2-4 feet
In the personal zone, the conversation gets more direct, and this is a good distance for two people who are talking in earnest about something.
71 Intimate Zone < 2 feet
When a person is within arms reach or closer, then we can touch them in intimate ways.
72 Varying rules
The rules about social distance vary with different groups of people.
73 Town and country
People who live in towns spend more time close to one another and so their social distances may compact somewhat.
74 Different countries
Different countries also have different rules about social distances.
75 Preferences
What makes us different?
76 Preference scales
There are many scales of preference. Note that there are two styles that are commonly used.
77 Feedback and reward
A major driver of people in companies and hence their culture is the general feedback and specific rewards that tell them they are doing a good or bad job.
78 Risk
Uncertainty and risk are something that some people hate and some people thrive on.
79 Solidarity
Solidarity is the degree to which people think together in the same ways, sharing tasks and mutual interests.
80 Sociability
Sociability comes from mutual esteem and concern for ones colleagues.
81 What is culture?
Culture is the collective programming of the human mind that distinguishes the members of one human group from those of another. Culture in this sense is a system of collectively held values. Culture is the deeper level of basic assumptions and beliefs that are shared by members of an organization, that operate unconsciously and define in a basic ‘taken for granted’ fashion an organization's view of its self and its environment.
A simple way of defining culture is: Culture is a system for differentiating between in-group and out-group people.
82 Culture as shared meaning
Culture is very much about groups, and a basic need of groups is to be able to communicate, both at a superficial level (for which ordinary language largely suffices) and also at a deeper level of meaning.
83 Culture as behavioral rules
When a group of people are to exist together, they need a set of rules that helps everyone know what to do in various circumstances, from arguing with one another to dealing with outsiders.
84 Change Complexity Analysis
Change Complexity Analysis seeks to identify how difficult a change project will be. The more complex the project, the more carefully the project will need to be managed.
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85 Elements of Culture
What are the visible attributes of culture? What are the elements that you can point to and say 'that is there to show and sustain this culture?
86 Artifacts
Artifacts are the physical things that are found that have particular symbolism for a culture. They may even be endowed with mystical properties.
87 Stories, histories, myths, legends, jokes
Culture is often embedded and transmitted through stories, whether they are deep and obviously intended as learning devices, or whether they appear more subtly, for example in humor and jokes.
88 Rituals, rites, ceremonies, celebrations
Rituals are processes or sets of actions which are repeated in specific circumstances and with specific meaning.
89 Heroes
Heroes in a culture are named people who act as prototypes, or idealized examples, by which cultural members learn of the correct or 'perfect' behavior.
90 Symbols and symbolic action
Symbols, like artifacts, are things which act as triggers to remind people in the culture of its rules, beliefs, etc.
91 Beliefs, assumptions and mental models
An organization and culture will often share beliefs and ways of understanding the world.
92 Attitudes
Attitudes are the external displays of underlying beliefs that people use to signal to other people of their membership.
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93 Rules, norms, ethical codes, values
The norms and values of a culture are effectively the rules by which its members must abide, or risk rejection from the culture (which is one of the most feared sanctions known).
94 People complexity
The major additional complexity that change projects add over other projects is the potential problems around people.
95 Scope of impact
When some things are changed, they have a significant ripple on other things. Thus, for example, changing a company policy or an organizational goal will have a very broad impact on whoever is involved.
96 Amount of work
The 'what' of change equates to the amount of work that needs to be done. This does not necessarily equate to how many people are affected.
97 Complexity of work
Some work is easy to do, whilst other work requires significant expertise, such as when new products or complex IT systems need to be developed.
98 Who is changed
The most difficult work of change is often around people.
99 Numbers of people
When you have to change a lot of people then, even if the change is small, the job will not be that easy. When you have a lot of people to change, then you may find that someone, somewhere will be more trouble than the rest of people put together.
100 Degree of resistance
If you are going to implement a change that will highly unpopular into an organization where authority is devolved to a low level (for example where most people are 'professionals'), then you must expect a significant level of resistance.
101 Sponsorship of change
In change projects, the normal hierarchy of management control is often broken as the project stretches across many parts of the organization.
102 Initiating sponsor
This is the person who starts the change project and may well be the person with whom you meet at the first meeting.
103 Key sponsor
This is one person (often the most senior manager) who can resolve the stickiest of problems, such as differences between other primary sponsors, and who provides the ultimate authority for the project.
104 Primary sponsors
This is a small group of managers whose support is critical and who have sufficient clout to unblock most problems, including problems with secondary sponsors.
105 Secondary sponsors
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These are managers whose support is needed, albeit at a limited level. They are important at least as they have the ability to block change.
106 The role of sponsors
The sponsors of the project can play a number of roles in the change project.
107 Sponsorship trap
Mismanaging sponsorship is perhaps one of the main reasons why change projects fail. A common sponsorship trap occurs where sponsors see their role as an early agreement, but with no further engagement.
108 Power Words
There are words that are hardly noticed. There are words that stand out.
109 God words
Sometimes words arise in a society or even across societies which, like a God, demand absolute obedience.
110 'In' words
Within companies and specific social groups, God words if I say 'this is profitable' to an executive, he or she will be hard put to turn me down.
111 God talks jargon
Jargon words can very often be God words, as they have special meaning to closed groups.
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112 Devil words
Just as God terms give you power, there are also words which will sap your power. Using these in a positive sense is taking your life in your hands.
113 Devil word repulse
Devil words are so repulsive and so scary, people will quickly turn away from them.
114 Non-PC words
Non-politically-correct words were once quite acceptable, but as society's values changed and people realized that they were using something unacceptable, it made them run even harder away from them.
115 Insults
Beyond non-PC words, variations can easily become pejorative and intended to insult, denigrate and belittle.
116 Charisma words
Between God and Devil words are words that invoke particular effects on other people and can make you appear to have a mystical persuasive charisma.
117 Context counts
The power effect of the words you use depend on the context within which you use them. 'Profit' is very likely to be a God word in most companies, yet in the public services it may well be a Devil word.
118 Don't over-do it!
If you are going to use power words effectively, then they should have a subtle effect.
119 Persuasive language
All use of language can act to persuade, and there are many other pages in the language section of this site that include persuasive elements.
120 Culture
Culture is what happens when people get together. It tells us how to behave and agree. Understanding the culture of a team, organization or country can make a lot of difference when you want to change minds.
121 Retention techniques
When a person is converted to a particular set of beliefs, then it has been found that, particularly if coercive or authoritarian methods were used, then most people will, if there is no effort to sustain the change, will drift back to their original beliefs.
122 Diagnosing change
When you are faced with a situation where change seems to required, one of the early activities is to investigate more fully, to understand context, causes and so on, so you can plan to implement changes that will actually improve things.
123 Historical Review
Much of the reasons why change is required is rooted in the history of the organization. History can also give you lots of very useful information about how your plans may go astray. For these and more reasons, it can be a good idea to look backwards before you look forwards.
124 Look at the external climate
When times are ripe and the pickings are easy, then companies do not have to be very innovative to thrive.
125 See the innovation and change
Companies often start with innovation, but this does not always continue. Look at the great new products that appeared and how they wowed the market. Look for incremental innovation that shows a sustained push to stay ahead of the curve.
126 Watch for the curse of success
When you have a successful product range, it can last for such a long time that you forget how to innovate.
127 Look at the records
Companies may have many records that tell you a story, filling the details and confirming or disconfirming your suspicions.
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128 Look at the finances
The finances of the company will tell you about the fundamental ups and downs. They will show you the profitable and less profitable times and where change became an imperative rather than a possibility.
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129 Look at the words
Written records such as company reports, meeting minutes and so on will also tell a story. Especially those around times of change, you will see what the real priorities of the organization are.
130 Listen to the people
The people of the organization are perhaps the best resource for finding out about the company history.
131 Listen to the old timers
Find the people who have been around since the year dot. Most organizations have people who have survived the ups and downs and who are, to a large extent, the living historians of the company.
132 Hear the range of stories
Get to people in all positions, high and low. Listen to the stories of power and politics.
133 Hear the critical events
Listen for the critical events of change within the organization and what happened next.
134 Look at the history of change
In looking through the areas above, most of all look at how people and the organization as a whole managed change.
135 Watch for change readiness
A change-ready organization is alert and ready. Change does not faze it. People do not fear different things, but look forward with interest and excitement to the challenge of the new.
136 Watch for change capability
It is one thing to be ready for change -- it is another to be good at it. Look at the history of change success and change failure, and try to determine the critical factors that made the difference.
137 Driving objectives
Out of the external forces and internal ambitions, business leaders identify the key purposes and objectives that they want to achieve and hence achieve success in the organization.
138 Organizational alignment
An aligned organization has its processes, technology, reporting structures and individual objectives all aligned with one another.
139 Organizational capability
As well as alignment, an organization needs its people to be able to complete work given to them. This is often assumed to be largely about motivation and skill but, although these may be factors, they are often not as significant as initially assumed.
140 Culture and change
Culture is a perennial problem in change projects and needs to be carefully understood, especially if there is any expectation or desire to change the culture as a part of the project. Culture includes common values, attitudes and consequent behaviors. It directs how people make decisions and how they react to change. It can also vary within an organization, for example a 'leading edge' attitude may be found in research departments and 'customer first' value in service areas.
There are many areas of preferences that people have that shape cultures. There are, within these, a few which are of particular influence around change.
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141 The focus on task or people
Understanding the balance of focus on task vs. person will help you understand the way the leaders of the organization are likely to make decisions.
142 Task first
When there is a focus on task before people, then change may well be harsh and thoughtless. People will be hired and fired without a second thought.
143 People first
When the leaders have a people-first focus, then they may hold back from difficult decisions that will hurt others.
144 The focus on risk or safety
Depending on the risk bias, people will seek or avoid risk. Change often appears to be very risky.
145 Risk-seeking
A company where there is a focus on innovation and taking risks will find change more acceptable and easier to adopt. This is both a good thing and a bad thing.
146 Risk-averse
A company that is risk-averse will likely try to put off change for as long as possible, at least as long as it takes for not changing to be
become riskier than moving, and possibly longer.
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147 The focus on self or others
When people focus may vary between self and others, particularly in the stress of change, then their approach may vary significantly.
148 Self-centered
When people who put themselves first are faced with change, then they will happily sacrifice others in order to save themselves.
149 Other-centered
When people put the well-being of others before themselves, they will sacrifice themselves before others.
150 Helping them change
In helping the company find balance, then your influence will depend on their start point. If they are task first, then show them how ignoring people will lead to tasks done badly or not at all.
151 Emotions
Emotions are our feelings. Literally. We feel them in our bodies as tingles, hot spots and muscular tension. There are cognitive aspects, but the physical sensation is what makes them really different. Emotions affect and are a part of our mood, which is usually a more sustained emotional state. Mood affects our judgment and changes how we process decisions.
152 Motivation
First of all, motivation are 'e-motions'. They act to motivate us. Without emotions we would probably not do very much and hence would not survive - at least in the evolved form we are in now.
153 Internal signals
Internally, for example when we are trying to make understand something or make a decision, we use our emotions to deduce whether what we have concluded is a good idea.
154 Social signals
We generally wear our hearts on our sleeves as our inner emotions are displayed on our outer bodies. Our faces, in particular, have around 90 muscles, 30 of which have the sole purpose of signaling emotion to other people.
155 Emotional Intelligence
'Emotional Intelligence' is a neat metaphor that borrows from the notion of IQ. It implies that some people are better at handling emotions than others. It also hints that you might be able to increase your EQ.
156 Self-awareness
Being emotionally self-aware means knowing how you feel in “real time.” Self-knowledge is the first step in being able to handle emotions.
157 Emotional literacy
Emotional literacy means being able to label emotions precisely. This includes the emotions of others and especially yourself.
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158 Empathy & compassion
Empathy is the ability to feel and understand the emotions of others. If you can empathies, you can engender trust, as people desperately want to be understood at the emotional level.
159 Balance
The ability to balance emotion and reason in making decisions leads to good decisions. Emotion should not be abandoned, lest cold and callous decisions are made.
160 Responsibility
Emotional Intelligence means taking primary responsibility for your own emotions and happiness. You cannot say that others “made” you feel the way you feel.
161 Association and emotion
An interesting phenomenon is that when we put ourselves mentally into a person or situation, we experience the emotions of that person more strongly.
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162 Putting yourself in the picture
Personal history
Take an emotional experience from your past, and think back to that time. Put yourself in the picture, so you are re-living the experience (not standing back or looking down on yourself). See the situation 'through your own eyes'.
163 Empathizing
We can do the same with other people - when we empathize with them, we are putting ourselves into their body and their experiences.
164 Standing back
The reverse of association is dissociation. Take that same emotional experience and now move to a position above the scene, so you can see yourself in it. You will now most likely experience the emotion far less.
165 Feeling what other feel
Empathy is the ability to not only detect what others feel but also to experience that emotion yourself.
166 It's not sympathy
Empathy and sympathy are very close and are sometimes used as synonyms. The easiest way to separate them is to remember that empathy is about feelings whilst sympathy is about actions.
167 It's definitely not psychopathic
A defining element of a psychopath is that they do not and probably cannot empathize with other people. They are often good at imitating this, but in doing so they are using it in a cold and manipulative way.
168 It has many benefits
The value of empathy comes not from understanding the other person's feelings, but what you do as a result of this.
169 Empathy builds trust
Empathy displayed can be surprising and confusing. When not expected, it can initially cause suspicion, but when sustained it is difficult not to appreciate the concern. Empathy thus quickly leads to trust.
170 Empathy closes the loop
Consider what would happens if you had no idea what the other person felt about your communications to them.
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171 Emotion and decision
We make many decisions, and sometimes we are more or less logical about them. And it is arguable that all decision are, ultimately emotional.
172 Logical vs. emotional decision-making
Decision-making is a cognitive process where the outcome is a choice between alternatives. We often have different preferences as to our preferred, approach, varying between thinking and feeling.
173 Logical decision-making
When we use logic to make decisions, we seek to exclude emotions, using only rational methods, and perhaps even mathematical tools.
174 Emotional decision-making
There is a whole range of decision-making that uses emotion, depending on the degree of logic that is included in the process.
175 Emotion and rationality
Emotion and rational thinking are, to a certain extent, mutually exclusive.
176 Primary emotions
What is felt first
Primary emotions are those that we feel first, as a first response to a situation. Thus, if we are threatened, we may feel fear. When we hear of a death, we may feel sadness. They are unthinking, instinctive responses that we have. We will typically see these in animals also, which confirms our suspicion that they have an evolutionary basis.
Typical primary emotions include fear, anger, sadness and happiness (although it is worth noting that these can also be felt as secondary emotions).
PeopleNology
Gregory Bodenhamer Ph.D
Powerful Human Development
Social System Process Engineering & Design
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177 Secondary emotions
What is felt next
Secondary emotions appear after primary emotions. They may be caused directly by them, for example where the fear of a threat turns to anger that fuels the body for a fight reaction. They may also come from more complex chains of thinking.
178 Greed
179 Something not needed
Greed is when I want something that I do not really need. I want it just to possess it.
180 Something for nothing
Greed is also a form of hope where the expected reward is typically far in excess of the time and cost expected to be invested.
181 Hope
Hope happens when someone sees something, decides that it is desirable, realizes that they may not get it, but believes that there is still a chance of getting it.
To put it tersely, though perhaps in a complex way, hope is expectation moderated by probabilistic estimation of a desired event.
182 Envy
Envy is often associated with the color green and is portrayed as 'the green-eyed monster'. It is wanting what others have, desiring to possess what they possess. You can be envious of tangible and intangible things, including their wealth, their good looks and their innate intelligence.
183 Envy and jealousy
Jealousy is slightly different from envy as it involves a third party. It can involve potential loss, such as when we are jealous when someone threatens to woo away our boyfriend or girlfriend. Envy is always about potential gain.
184 Desire
Desire happens when we want something. The strength of that desire can range from weak 'would like to sometime' to a raging thirst to possess something now.
185 Triggering desire
Desire is triggered when we see or think about something we want.
Desire increase when what we want is visible, but just out of reach. It may also increase when we have closer contact with the item, but which we still do not possess.
186 Love
Love is a massive motivator and can lead people to perform all kinds of self-sacrificial acts.
187 Conversion
Conversion is the changing of beliefs, values, attitudes and behaviors of individuals into different ideologies. These pages are largely drawn from studies of destructive cults and brainwashing, although the methods used are surprisingly common elsewhere, including in religions, social groups and organizations.
188 Asset-stripping
One thing that most groups need to survive is money, and one source of this is new members. If the group can strip them of their assets.
189 Dematerializing
In their focus on what it right and wrong, the group removes material wealth from being worthwhile and good from their list of values. It is seen as a distraction from the core ideology and purpose of life in the group.
190 Reframing wealth
Assets and their pecuniary value are re-framed as being useful not to the individual but to the group and its purposes.
191 Confession
Confession may seem like an odd part of conversion, but it is particularly effective at enabling people to put an undesirable past behind them. As well as a conversion technique, it is also useful for retention.
192 Agreeing the rules
The basic idea behind confession is that there are some things which are bad, and which contravene defined rules and values.
PeopleNology
Gregory Bodenhamer Ph.D
Powerful Human Development
Social System Process Engineering & Design
Mechanicsburg Pa 17055
GregoryBodenhamer@Live.com
NollijyUniversityPeopleNology@Gmail.com
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193 Starting easy
Agreement over rules typically starts with generalized rules with which it is hard to disagree, for example 'people should help one another'.
194 Tightening the rules
These rules may then be gradually tightened over time. As people accept the basic premise, additional judgment criteria are added.
195 The assumptions of guilt and atonement
A basic assumption (and by implication a rule) that is often unspoken is that the person in question is already guilty. Guilt is an effective lever that casts the person as imperfect and inferior.
196 Confessing sins
Having agreed what the rules are, individuals are encouraged to confess past 'sins'.
197 The tension of guilt
This creates a tension between the person's actions and their stated belief that the action is bad.
198 Release and atonement
Confessing thus leads to a blessed relief, especially when the tension has been exacerbated by declarations of how terrible sins are and how the person is understood to be basically good.
199 The subtle lever of authority
A subtle implication of all this is to position the sinner as inferior and the person to whom they are confessing as superior.
200 The building of trust
Confessing sins is to expose vulnerability, which requires trust. Confession thus acts to increase the bonding of the individual to those hearing the confession, as consistency principle provides the argument that if I am confessing, then those listening must be trustworthy.
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GregoryBodenhamer@Live.com
201 Public confessions
The whole effect may be intensified by making the confession public. It both increases the hurt of discomfort and also enables a greater rescue effects and consequent relief.
202 Entrancement
Entrancement is used during conversion to open the mind to suggestion and limit rational consideration.
203 Altered states
It can be argued that we are always in some kind of trance, and that we dip in and out of deeper states as we daydream and fixate on things in our normal lives.
204 Individual and social
You can go into a trance individually. You can also become entranced as a group. Crowd effects are well known, for example at large sports events whole swathes of the audience will emote and act as one.
205 Suggestibility
During the altered state, the person is likely to be susceptible to suggestion. That is, they may accept something with limited or no cognitive challenge or thoughtful reflection.
206 Hypnotic possibilities
If a person is hypnotized, will they do things they would not normally do? One theory states that we will not do things outside our morals. Yet in the 1950s, the CIA were exploring the use of hypnosis.
207 Rhythm
Repetitive rhythm has an interesting effect on us. Perhaps it is something primitive, but a repeating rhythm tends to send us into a trance state. Think about music, dancing, drumming and chanting. These are used in many religious meetings as well as the clubs and dance-halls where social groups gather. Singing may be about group tenets.
PeopleNology
Gregory Bodenhamer Mechanicsburg Pa
GregoryBodenhamer@Live.com
208 Ritual
Repetition not only happens at the speed of clapping - it also happens as we repeat familiar rituals. If I perform various acts that end up with going into a trance, then next time I start the same sequence, I will be most of the way to the trance before I get there.
209 Prayer and meditation
In prayer and meditation, the person concentrates on a particular theme and seeks to exclude all other thoughts.
210 Guided thinking
The final method of entrancement discussed here is where the person gives up control of where they are thinking to someone else who tells them what to think and feel.
211 Isolation
One of the methods by which groups convert and retain members is by separating them
from influences that enable or encourage them to think in contrary ways.
PeopleNology
Gregory Bodenhamer Ph.D
Powerful Human Development
Social System Process Engineering & Design
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GregoryBodenhamer@Live.com
NollijyUniversityPeopleNology@Gmail.com
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212 Entrapment
One of the first dilemmas for groups seeking to recruit new members is how to get them in one place long enough to apply sufficient persuasion to cause them to convert (or at least take the next step in the right direction).
213 The weekend session
One of the most effective ways of doing this is to invite them to a 'weekend in the country'. The event may be framed as getting to know more friends, discussions, education or other attractive purposes.
214 Social events
Another method is through shorter-term sessions, perhaps lasting just one evening, where it may appear that there are a number of other recruits who all are persuaded - whilst the truth might be that they are already full members of the group.
215 Individual relationships
An even slower method is to build one-to-one relationships, which may even be romantic in nature or may just be based on apparent friendship.
216 Excluding contrary influence
If a person is provided with persuasive arguments, they may be dissuaded from joining the group or even persuaded to leave by contrary arguments (particularly if the original arguments are shaky).
217 Physical isolation
The first stage is to isolate people from external influences by moving the people physically away from them. Hence the weekend session is most effectively done when there is no way for the people to escape (for example they were transported there by group members and it is a long way home).
218 Mental isolation
There are many ways that a person can be made to feel alone, and hence seek the attention of whoever is there. If they are told that all they have once held to be true, then they will start to feel uncertain.
219 Control of media
Once physical isolation is achieved, a further step is to use information control to ensure that no contrary messages appear by accident. Thus newspapers, television, books etc. may all be removed, censured or controlled. These can then be replaced with confirming and persuading literature and other media.
220 Social confirmation
Perhaps the most persuasive message is one that you are told in the corridor by friends who seem not to have any particular axe to grind. Social confirmation occurs when everyone else confirms the core message.
221 Guilt
When values are involved, then the choices are not just between agreement or disagreement - they are about good and bad. Any thought that is against group values and rules is framed as bad, which carries a heavy guilt penalty.
222 Thought-stopping
Thought-stopping includes various methods of stopping thinking by distraction or dissuasion.
223 Keeping busy
A very simple method that groups use to retain their members is very simply to keep them busy.
224 Every minute of the day
The people in the group have their days planned out for them, such that they have hardly a moment to themselves during which they may think about leaving of disobeying.
225 And into the night
What many of us call 'night' can also be a period during which people are kept busy. Group members may go to bed late and/or get up early. Groups may also wake people up at various times during the night for assorted rituals, from prayer to 'important revelations' from the leader.
226 Everything is provided
When first joining the group, it can be a great relief to find that everything is provided for you. After the weight of responsibility of life outside, where you are constantly faced with difficult choices, it can be marvelous to find that you don't have to do everything for yourself.
PeopleNology
Gregory Bodenhamer Ph.D
Powerful Human Development
Social System Process Engineering & Design
Mechanicsburg Pa 17055
GregoryBodenhamer@Live.com
NollijyUniversityPeopleNology@Gmail.com
PeopleNology@Hotmail.com
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227 Rites of passage
A classic method that groups and gangs use is a rite of passage where initiates have to perform embarrassing, difficult or painful tasks, that can range from body mutilation to fasting to suffering ritualized abuse.
228 Every detail of living
The more the person gets into the group, the more even the smallest decisions may be removed from them.
229 Polarization
One way in which groups lock in their members is by creating a simple, but powerful, black-and-white picture of the world in which sharp choices have to be made.
230 Lionizing the group
The group is presented as representing or seeking ultimate good. This may start with the notion of a socially caring and harmonious society, but then positions itself as being superior to the rest of the world. In fact only an idiot would consider leaving such a paradise.
231 Demonizing the out-group
Anyone who is not a member of the group is cast either as innocent and 'to be saved', or bad and either to be shunned or to be fleeced or otherwise taken advantage of.
232 Punishing offenders
By association, anyone who expresses any thoughts about leaving the group is effectively saying that they prefer the company demons to the company of gods. This is just cause for judgment and punishment to 'cleanse' them of such evil thoughts.
233 Special language
Language and words are how we encapsulate meaning. Hence, if you control language, you control thought.
234 The meaning of words
Words are little capsules of meaning. They are symbols upon which we hang bagsful of inferences and understanding. We think in words and sentences.
235 New words for new meanings
When something new is discovered, then we give it a new word. This separates the new thing from other things. Having a separate word makes it a separate thing, with different meaning.
236 Old words for new meanings
The reverse can also be done, in that existing words can be redefined to have different meanings. Teenagers and advertisers regularly do this, and superlatives from many different domains have been pressed into new service. 'Fabulous' means 'like a fable'. 'Fantastic' means 'like a fantasy'. And so on.
237 Words that control
Using special words and language can lead to significant influence and control of other people.
PeopleNology
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GregoryBodenhamer@Live.com
238 Emotional control
Words contain and trigger emotions. Think about swearing, children, crime, movie icons and more. With a few choice words, it is possible to evoke most emotions in other people. Power words are a typical example.
239 The allure of special words
Groups and leaders often keep special words for use only within inner circles of power. These then become symbols within the inner group of its exclusivity and also become attractors to others who want to join the inner group and learn these special words.
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240 Striving
A way that members of groups are retained is by assuring that they never reach completion, and that they are constantly striving for more.
241 Creating hope
Jonathan Swift said, 'It is better to travel hopefully than arrive'. Hope is a key part of striving, along with a belief in better things to come for those who strive.
242 Ultimate promises
The group typically dangles a carrot in front of the person in the form of the promise of enlightenment, riches, being 'saved' and so on. Framing what the person once thought as unattainable as now a real possibility awakens a deep longing in them.
243 Early success
Early successes serves to bond the person further into this goal and serves to amplify their hope. This may often be created by a self-fulfilling prophesy - if you believe in something enough, it is surprising what you can achieve.
244 A sequence of rewards
A more controllable form or reward is given with promotion within the group to higher levels, for example by giving them a new status name (acolyte, traveler, master, manager, director, etc.)
245 Unattainable perfection
Individuals are constantly encouraged to constantly push towards this ultimate but unattainable perfection.
246 The leader knows perfection
The leader of the group is the ultimate judge of what perfection is and how well or badly the person is progressing towards it.
247 Imperfection into punishment
The unattainability of the ultimate perfection can then used to induce guilt and show the person to be sinful and hence sustain the requirement for confession and more ardent obedience to those higher than them in the group's order of perfection.
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Gregory Bodenhamer Ph.D
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